On October 22, 2025, I purchased a pair of pants from the Mavi Galataport store, model Leila Mid Used Denim, product code m1010600-90997020.
I used the product for only about two weeks, and around November 10, the fabric started to tear at the back pocket area. I sent the pants in for inspection, but I received a negative response stating that the issue was caused by the customer and that there was no manufacturing defect.
Despite using the pants carefully and for such a short period of time, I do not believe it is acceptable for this kind of tearing to occur. I also strongly disagree with the claim that this is entirely user error and that no responsibility is accepted by the company.
Because I believe the product is defective, I am requesting either a replacement for my pants or, if possible, a refund. I kindly ask that this issue be reviewed again and that my grievance be resolved. Otherwise, I would like to state that I will file a complaint with the appropriate authorities in accordance with my legal rights.
I purchased a pair of Mavi Lisa jeans from the Mavi store in Kahramanmaraş Piazza AVM around April or May 2025. After approximately 2–3 months of use, abrasions and tearing began to appear, especially around the belt area and the edges of the back pockets, which I do not find normal for this short p...
I sent my jeans, which tore at the crotch, to the Mavi store for inspection under the “Tearing & Wear” complaint. However, I was informed that there was no manufacturing defect and that an exchange or refund could not be made. The jeans were not damaged due to wear but tore along the seam. I used th...
In May 2024, I purchased a pair of jeans from the Mavi store for ₺1200. Despite wearing them for a very short time, the fabric in the crotch area tore. I took the jeans to the Mavi store along with my receipt, and they were sent for inspection under complaint number 1002729523. However, even after 1...
I purchased several shirts from Mavi, trusting the brand’s quality, but one of them tore at the elbow area while the others developed noticeable color fading. I have always washed and used the products according to the care label instructions. I reported the issue to a Mavi store, and the items were...
Comments