Mavi Deleted My Account Without Consent and Blocked Re-Registration

My membership in the Mavi mobile app was deleted without my consent after I was told there was an alleged “information discrepancy,” and I was informed that I would not be able to create a new account using my own email address and mobile phone number. I realized the issue two or three days ago when I was unable to log in, and since then I have contacted Mavi both by email and by speaking with customer service representatives. One representative told me that, legally, there was an information discrepancy on my account and that I would therefore never be able to register again using the same email address and phone number, and that I would need to create a new account using a different phone number. I explained that this was neither logical nor lawful, that I cannot use someone else’s phone number, and that this approach unfairly makes me feel as though I am being accused of wrongdoing. Later, another customer service representative told me that all the information in the system belongs to me, that this was a system error, and that a request had been created to fix it; however, to this day, no one has followed up with me and I have received no response. I request that my membership information be acknowledged as accurate and belonging to me, that I not be unfairly treated with suspicion under the excuse of an “information discrepancy,” and that my membership be reactivated using my own email address and mobile phone number.