Ebru is very satisfied with the result
Resolved
Mavi Jeans Return and Exchange Problem
Ebru
August 17, 2025 4:57 pm
24"A solution was provided through Şikayet Var. Thank you."
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Okan is not satisfied with the result
Mavi Store Return Refused
Okan
April 06, 11:31 am
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About a week ago, I purchased a t‑shirt from the Mavi store in the shopping mall in Kuşadası, Aydın. When I wanted to return the product within a week, the store refused to accept the return and stated that they could not decide and would send the product for review instead of processing a direct return. Although I contacted Mavi customer service after this, my problem has still not been resolved. I am disappointed that a product I bought so recently and tried to return within a very short time could not be directly refunded or exchanged. I request that my t‑shirt be either refunded or exchanged without further delay and that this process be completed as quickly as possible.
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