I purchased a pair of Mavi jeans from the Mavi store at Kayseri Kumsmall Mall. After about two months of normal use, the jeans tore near the back pocket, which I do not consider acceptable for a product that is marketed as durable.
When I went to the store and reported the issue, I was told that the exchange and refund period had expired, and therefore nothing could be done.
I believe that a tear occurring within such a short period of time indicates a product quality issue rather than normal wear and tear. I am requesting that my jeans be replaced with a new, defect-free product.
I respectfully ask that this situation be reviewed and that I be supported in reaching a fair resolution.
I purchased a pair of Mavi Lisa jeans from the Mavi store in Kahramanmaraş Piazza AVM around April or May 2025. After approximately 2–3 months of use, abrasions and tearing began to appear, especially around the belt area and the edges of the back pockets, which I do not find normal for this short p...
I sent my jeans, which tore at the crotch, to the Mavi store for inspection under the “Tearing & Wear” complaint. However, I was informed that there was no manufacturing defect and that an exchange or refund could not be made. The jeans were not damaged due to wear but tore along the seam. I used th...
On October 22, 2025, I purchased a pair of pants from the Mavi Galataport store, model Leila Mid Used Denim, product code m1010600-90997020. I used the product for only about two weeks, and around November 10, the fabric started to tear at the back pocket area. I sent the pants in for inspection, b...
In May 2024, I purchased a pair of jeans from the Mavi store for ₺1200. Despite wearing them for a very short time, the fabric in the crotch area tore. I took the jeans to the Mavi store along with my receipt, and they were sent for inspection under complaint number 1002729523. However, even after 1...
I have been purchasing Mavi Jeans denim for many years and have repeatedly worn and washed the same products without any issues. However, a pair of jeans I bought from the Bursa Sur Yapı store in March–April 2025 showed clear and noticeable deformation in the same area after only 2–3 months of use. ...
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