Mavi Store Refuses Exchange for Defective Jeans
I purchased a pair of Mavi jeans from the Mavi store at Kayseri Kumsmall Mall. After about two months of normal use, the jeans tore near the back pocket, which I do not consider acceptable for a product that is marketed as durable.
When I went to the store and reported the issue, I was told that the exchange and refund period had expired, and therefore nothing could be done.
I believe that a tear occurring within such a short period of time indicates a product quality issue rather than normal wear and tear. I am requesting that my jeans be replaced with a new, defect-free product.
I respectfully ask that this situation be reviewed and that I be supported in reaching a fair resolution.
Dear Customer, Thank you for sharing your report with us. We would like you to know that we will contact you regarding the matter as soon as possible. Sincerely, Blue Customer Relations
Thank you
The process has taken so long that neither the store staff nor the customer representatives are helping in any way; Mavi's lack of concern for customer satisfaction on its path to becoming a global brand is a good reason not to buy the brand again.
