Resolved

Mavi Shirt Shrank After First Wash, Refund Request Denied

Özay
Mavi Jeans
37
Özay's Thank You Message
“Thanks”

I purchased a shirt from the Mavi store in Nevşehir Kapadokya Forum AVM. After washing it for the first time according to the washing instructions, the shirt shrank and shortened so much that I could no longer wear it. I took the product to the store and requested support. After the examination, I was informed that the result was “user error” and that no action would be taken. I do not accept this, because a product that shrinks and becomes unusable after the very first wash points to a production or fabric problem rather than user misuse. I kindly request that my product be exchanged with a fault-free one or that a refund be made. I expect this unjust situation to be reviewed again and resolved in my favor.

Mavi Jeans
July 1 11:05 AM

Dear Customer, Thank you for sharing your report with us. We would like you to know that we will contact you regarding the matter as soon as possible. Best regards. Blue Customer Relations

Özay
July 1 6:05 PM

Thanks

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"Dear Ekrem Ciğerli, Erzurum 17/01/2025 First of all, we thank you very much for sharing the issue you experienced with your product with us. We aim to provide our customers with a flawless product and shopping experience. We review Mavi products that you are not satisfied with for any reason in order to continuously improve our quality and service, and we try to identify the source of the problem. The product with code M0610925-620004, which you left at the Erm Serracity AVM Mavi store with a Shrinking-Shortening complaint, has been examined by the Mavi Quality Team, and no error due to production has been found. The change in the product may have developed due to factors it was exposed to during washing and drying conditions. Therefore, we would like you to know that we cannot assist you with an exchange or return. Sincerely, Mavi Customer Relations"

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