Mavi Pants Developed Stretching and Thinning in the Crotch Area
The Mavi Leila model pants I purchased developed noticeable thinning and stretching in the crotch area after a short period of use. I submitted the pants to the Mavi store at Istanbul Maltepe Piazza for inspection, but the claim was rejected after the initial inspection on the grounds that the damage was caused by user error. When I reported the same issue for a second time through a different store, I received another rejection for the same reason.
I handed the pants over to the store on Tuesday evening, after the store’s shipping hours, yet the tracking information shows that they were shipped on Wednesday, received by the inspection department on Thursday, inspected and rejected on the same day, and then sent back to the store on Friday. Considering normal business days and shipping and inspection hours, this timeline does not seem reasonable. In my opinion, it is impossible for the product to have actually been shipped, inspected, and returned within such a short period.
In addition, the shipping and inspection tracking link I received never opened and continuously displayed an error. When translated, the message stated that I had been “blocked by the site.” Therefore, I cannot even be certain that my product was actually sent for inspection in the first place.
I am experiencing a loss due both to the deformation in the crotch area of the pants and to the inconsistencies and lack of communication throughout the inspection process. I request that my product be genuinely and objectively inspected this time, that it be recognized as defective, and that I be provided with a replacement. Alternatively, I request that I receive a gift card for the full purchase price of the product. I also ask Mavi to clarify why the tracking link appears to be blocked and to explain what actually happened during the inspection process.
Progress
I bought a pair of jeans from Mavi at the Hilltown Maltepe store in June 2026, and within a short time I experienced both color fading and pilling issues. Even though the product has been washed at most four times, such a pronounced deformation has disappointed me.
When I took the product to the store about the problem, they said they could not help with the color fading at the store and that it needed to be sent directly for inspection, and a complaint record with number 1004592730 was created for the product coded m1010600-88244034. In the SMS they sent me, it was indicated that I could access my inspection form via the link sl.mavi.com/IQAPaqd3.
However, when I click this link, the page does not open and gives an error. When I translated the error details, I encountered a statement that I was blocked by Mavi’s website. I had experienced the same access issue before this inspection process; when I showed it to the store, they said no action could be taken at the store and that I should call customer service. Customer service told me to send an email. However, because I cannot open the tracking links sent, I cannot see any details about the invoice date, the actions taken, or the inspection record.
Therefore, I consider that the inspection process has not been conducted transparently and healthily. Although my product appears in the inspection, I cannot track what stage it is at, nor can I view past actions. Considering both the color fading and pilling problem I faced with my jeans in a short time and my inability to access the inspection process, I request that my product be replaced.
There was no response at all. The customer service at the Maltepe Piazza store told me to send an email, and we were called back after the email, but there is no solution. There is no explanation or information about why I cannot access the site, sorry. I see in the complaint records that Mavi is heading towards a fiasco; many users have suffered from the same errors, and it offers neither the quality befitting the old Mavi brand nor the service befitting customer satisfaction. Your store employees are very impatient with customers.
