I placed an order on July 24, 2025, for a pair of heels from Mango, which was delivered quickly via Hepsijet on July 27. While I appreciated the fast shipping, the product itself arrived in a completely unacceptable condition. One heel had visible seam damage, and the other heel showed a different form of deformation. I specifically ordered these shoes to wear to an important event today, and this kind of negligence has left me extremely disappointed—especially coming from a brand I’ve always enjoyed shopping with.
I immediately called Mango’s customer service to report the issue and request support. However, they informed me that my only option was to return the item for a refund. No replacement offer, no apology, no attempt at customer care. I wasn’t even offered a basic acknowledgment of the inconvenience caused.
I find it truly unacceptable that a well-known brand like Mango does not offer any resolution beyond a basic return. This situation completely ignored the urgency of my need for the item and the emotional disappointment I experienced. I expected much better from a company of this size and reputation. As a paying customer, I request that Mango take responsibility and offer a proper resolution—not just a refund, but at the very least an apology and a viable replacement solution.
I placed an order for two items from Mango, and on July 26, they were handed over to Hepsijet for delivery. When I checked the Mango website to track my shipment, I was shocked to see that the courier had returned the items without giving me any notice or explanation. I called Hepsijet, and they to...
On October 29, I placed an order from Mango for which I paid $29, and the shipment was sent via Hepsijet with tracking number Mango200000993432. On December 1, 2025, at around 12:00, I saw that the return process had been initiated with the note “recipient not recognized at address.” However, no cou...
On 2025-06-24, I purchased a discounted bag from Mango for ₺XXX. Everything seemed fine until days later when I received a notification that my order was being prepared. However, on 2025-06-28, I was suddenly informed that my order was canceled due to the item being out of stock. If this product wa...
On November 29, 2025, I placed an order on Mango’s online store. While my order was still being prepared, one of the items was canceled unilaterally by the company due to a stock error and was never shipped to me. When I called customer service, I was told that once my order is delivered, the amount...
I ordered from Mango on 25/12/2024, and now, on 17/01/2025—22 days later—it still says "in progress." This delay and poor communication make me feel truly overlooked as a customer. It's frustrating to experience such inadequate order management, particularly when I had faith in the brand to meet dea...
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