On June 5, 2025, I purchased a black midi dress for 1,800 TL from the Mango store at İzmir İstinye, paying by credit card. Despite only wearing it a few times, the dress quickly began to fall apart with visible stitching coming undone in multiple places, and the problem worsened every time I wore it. In August, I returned the dress to the store for inspection and was told I would be contacted with a solution, but I never received any follow-up. I also reached out to Mango customer service, but all I was told was “we will get back to you,” and no one ever did. The product is still under warranty, yet my issue has been completely ignored. I am requesting a full refund for this defective item and expect my complaint to be resolved promptly. Receipt number: 17021218.
I noticed that the zipper of the dress I bought from the Mango Marmara Forum branch was bursting after I purchased it. There was no statement indicating that it was defective. When I went to the Mall of Mango branch to exchange it, I observed the same dress, in the same size, on sale again, but with...
Mango complaint! Never shop on the Mango website; it's unacceptable. On June 2, 2024, I bought a dress at Mango. Rather than the dress, they sent a cheaper pair of pants. When I called to inform them of the incorrect item, they instructed me to return it via Yurtiçi Kargo with the shipping note and ...
On May 30, 2025, I purchased a pair of pants from the Mango store in Ankamall, Ankara. Shortly after, I noticed that the item was defective, so I returned it to the store to be sent for inspection. However, months have passed, and I still haven’t received any update or response regarding my product....
I purchased a brown jumpsuit from the Mango store in Izmir Mavibahçe. After the very first wash, the color faded badly and white patches appeared on the fabric. Since I had no intention of returning the item at the time, I threw away the receipt. Unfortunately, I ended up unable to wear the product ...
I purchased a dress from Mango about a month ago, but the size didn’t fit, so I returned it the very next day. Despite a full month passing since the return, I still haven’t received my refund or any updates regarding the process. I’ve received no email or message about the refund status. When I co...
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