Litmatch Support Not Responding to Ban Appeal

I have been using the Litmatch app for only two days and was having completely normal conversations when my account was suddenly banned. On October 23, 2026 at 21:53:13 I received a pop-up message saying that my account was banned until 2026-10-30 21:53:13 due to a violation of the community rules, with BAN_ID 40999805. The message also stated that Litmatch aims to maintain a warm and friendly community with zero tolerance for rule violations. I am very surprised by this ban because I have not trash talked to anyone, have not harassed anyone, and have only had normal and respectful chats with other users. My Litmatch username is “Bib0ssh”. I believe this ban may have been applied by mistake. As instructed, I sent an email to [email protected] explaining my situation and including my BAN_ID, but I have not received any response yet. I kindly request that you urgently review my account and chat history, explain clearly which action supposedly violated your community rules, and remove the ban if this was an error. If there is any specific behavior that caused this, please let me know in detail so that I can avoid it in the future while continuing to use your app in line with your rules.