Around February 14, I purchased two pairs of jeans from the Mango store located in Konya Kent Plaza Mall. Shortly after, I experienced serious issues with both items. One pair showed significant color fading, while the other became excessively loose and developed knee sagging after just the first wear. The jeans were never washed, and I even noticed that the fabric released dye when simply wiped with a wet wipe, clearly indicating a major quality defect.
After encountering these problems, I returned to the store and submitted the products for inspection. However, the company responded negatively and refused to acknowledge any fault. Despite what appears to be an obvious manufacturing defect, my claim was rejected, which I find both surprising and disappointing.
I request a full refund for both pairs of jeans and expect Mango to take responsibility for these defective products. I also expect my complaint to be taken seriously and resolved promptly to address the inconvenience I have experienced.
I purchased a pair of pants from Mango’s ANKAmall store in Ankara on 15 October. Although I wore the pants only twice, the fabric dye transferred onto my brand-new shoes each time, leaving permanent stains. The same issue occurred on both occasions, clearly indicating a serious quality or manufactur...
I purchased a brown jumpsuit from the Mango store in Izmir Mavibahçe. After the very first wash, the color faded badly and white patches appeared on the fabric. Since I had no intention of returning the item at the time, I threw away the receipt. Unfortunately, I ended up unable to wear the product ...
On Sunday, 16 November, I purchased trousers from the Mango store and paid a considerable amount, expecting quality in line with the Mango brand. I wore the trousers only once, yet they quickly became loose and formed knee marks, which made them look deformed and unusable for me. After noticing this...
I bought a pair of pants from the Kurtköy Viaport Mango store, and after a short time, the color faded drastically! I brought them back for a refund, but they refused, claiming there was a "tag difference" and that the item needed to be "inspected." This is completely unacceptable. First, you print...
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