I purchased a brown jumpsuit from the Mango store in Izmir Mavibahçe. After the very first wash, the color faded badly and white patches appeared on the fabric. Since I had no intention of returning the item at the time, I threw away the receipt. Unfortunately, I ended up unable to wear the product even once due to this issue.
To resolve the problem, I went to the Mango store in Konya Kent Plaza and requested an inspection. However, they refused to help because I did not have the receipt. When I called Mango customer service, they told me to request the inspection in-store, but again, the store declined to process it.
I paid around ₺1,650 for this jumpsuit, and now it is completely unusable after only a single wash. I live in a district, and traveling to the store takes about two hours each way, so making repeated visits is not a reasonable option.
I expect Mango to provide a fair solution without causing further inconvenience to customers. A product of this price and brand reputation should not lose color after just one wash, and refusing support without offering alternatives is unacceptable.
I bought a pair of pants from the Kurtköy Viaport Mango store, and after a short time, the color faded drastically! I brought them back for a refund, but they refused, claiming there was a "tag difference" and that the item needed to be "inspected." This is completely unacceptable. First, you print...
I bought a jumpsuit from the mango application in May last year. Although I wore it only once last summer and it was washed in accordance with the washing instructions, the color of the product faded after the first wash. I still wanted to wear it a second time this summer. This time, I noticed that...
On June 5, 2025, I purchased a black midi dress for 1,800 TL from the Mango store at İzmir İstinye, paying by credit card. Despite only wearing it a few times, the dress quickly began to fall apart with visible stitching coming undone in multiple places, and the problem worsened every time I wore it...
I’m quite disappointed with the satin jumpsuit I purchased from Mango. I wore it only once, and it’s already damaged—white lines have shown up all over the fabric, which is surprising for something advertised as high quality. I spent a significant amount believing I was making a smart investment in ...
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