Mango had generously gifted me a ₺300 birthday discount code, which I used to make a purchase. Unfortunately, the size didn’t fit, so I contacted customer service to request a new code so I could reorder the item in the correct size. What followed was beyond frustrating.
A representative named G***** repeatedly avoided helping me and did everything possible to avoid issuing a new code. She also refused to assist with other basic requests like updating my address. It felt like she was reading a script—repeating the same generic statements without actually addressing my concerns.
Let’s be clear: I didn’t request this birthday code out of nowhere—it was a gift offered by Mango. When the item didn’t fit, I expected a fair resolution, not resistance. The company should understand that returns due to sizing issues are common and that honoring their own promotional codes is a matter of basic fairness and customer care.
I’m extremely disappointed with the lack of flexibility and support. Mango needs to review its customer service policies and offer a replacement code when a gifted one goes unused due to valid reasons. This experience has made me rethink my trust in the brand.
I ordered a quilted jacket from Mango on November 27, expecting it to be delivered promptly. However, by December 23-24, they still hadn’t sourced the item. Instead, they refunded ₺3939 and insultingly offered a ₺250 satisfaction coupon, which I didn’t use. I had to wait an entire month because of M...
called Mango's customer service rep about five days ago, but it's like they just don't get what I'm saying because all they do is send automated responses. Whenever I ask a question, I always get the same boring response, it hasn't been 10 working days yet, it hasn't been 10 working days yet. I know...
When I went to the Ankara 365 Mall Mango store to exchange a gift I got from the Mango online store for my birthday, it was a disappointing experience. The store manager and staff treated me rudely and harshly when they told me I couldn't exchange items I bought online; I could only change the size....
I just bought a product from Mango with the number Dj1yuw. But this morning, April 14, 2023, I got a message that my order had been canceled because the thing I wanted was no longer available. After two hours, I saw that the product was again available, so I put in a new order. When I called Mango's...
I purchased a dress from Mango about a month ago, but the size didn’t fit, so I returned it the very next day. Despite a full month passing since the return, I still haven’t received my refund or any updates regarding the process. I’ve received no email or message about the refund status. When I co...
Comments