I purchased the Lego City 42107 Motorcycle set about 5–6 weeks ago from the store in Izmir Hilltown. When I opened the box, I noticed that one wheel (rim) piece was missing. Because of this, I submitted a missing part request through Lego’s website and completed the application. However, when I chec...
On November 11, 2025 I purchased the LEGO Icons “The Lord of the Rings: Rivendell” set with order number TS1111465793, using a credit card, for $412. I bought it as a birthday gift for my spouse. At the time of order it was stated that the shipment would be made within 3–5 business days. However, al...
Today around 5:00 PM, I was in the shared play area inside your store with my 3-year-old son. Within approximately 15 minutes, we experienced two unpleasant incidents. In the first, another child’s parent pushed my son in order to make room for their own child. In the second, a different parent clai...
Around 5:00 p.m. today, I was in the shared play area inside your store with my 3-year-old son. Within about 15 minutes, we experienced two negative incidents. First, another child’s parent pushed my son aside to make room for their own child. In the second incident, another parent claimed that the ...
On November 15, 2025, I saw a LEGO commercial on television that featured zombie characters, which I believe are not appropriate for children. My child was next to me at the time and felt uncomfortable watching the commercial. I do not think such content should be used in an advertisement for a chi...
On October 31, 2025, I purchased the LEGO 21349 Tuxedo Cat set through Hepsiburada (order number: 4210790994). Today, when I reached Bag 11, I noticed that one of the main pieces used to build the front leg was missing—four stacked pieces that form the structure. I was able to complete one leg, but ...
Lately, I’ve seen LEGO’s zombie-themed commercial airing on Bein İz and several national TV channels, and it’s extremely frightening and off-putting for children. LEGO is supposed to be a brand primarily aimed at kids, yet using zombie characters in this kind of advertisement is absolutely the wrong...
Last week I bought a LEGO “Roses” set from the Migros at Gebze Center Mall. The box was sealed and showed no signs of tampering. But when I started building it, I noticed that the pieces didn’t fit together properly and the petals, which are supposed to close, did not close. I paid 311 TL with my sa...
On November 8, 2025, I purchased the LEGO 21362 set from Agora Armağan Toy Store. However, when we arrived home, I discovered that a piece was missing. When I reported the issue and asked for help, they did not assist me in any way. Not only did they refuse to provide a solution, but they also told ...
"I received my cargo without any problems 5 days after the order. Apart from the order not appearing in my lego.tr account, I did not experience any other issues during the process."
On November 6, 2025, I registered on the Lego.tr website and placed my first order for the LEGO® Iconic Traditional Chess Set (40719). I received the ...
I purchased the LEGO Technic Shelby Cobra set, and it came with a missing part. I submitted a missing-part request through LEGO, and I’ve been waiting about three weeks for the process to be completed. For the missing part shipment, I was asked to pay a €30 customs fee, and I was also told to grant ...
On November 1, 2025, at 8:52 p.m., I purchased the LEGO Friends 42649 set from the LEGO Store at Hilltown Mall. When I opened the product and checked the contents on November 3, 2025, I noticed that the sticker sheet—which is supposed to be included—was missing. The receipt number is 0088. The set c...
On October 1, 2025, we purchased a LEGO Technic set for $62 from the LEGO Store at Adana Optimum Mall. When we began assembling it, we noticed that part number 4211815 was missing from the box. We still have the purchase receipt. When we contacted the store about the missing part, we were told that...
Lego Store Turkey is acting in a way that will damage its corporate identity. Although I expect it to be more reliable than Lego purchased from any site and the process to be managed better, the product has not even been shipped for a week. Their customer service is nearly impossible to reach, offer...
I ordered from Lego Store Turkey on 24 November, and my order number is TS2411366170. It's been sixteen days, and I still haven't received it. Waiting nine days for my order to ship is simply not acceptable for a brand of this reputation. Since December 3rd, the package has been held up in cargo wit...
Two weeks ago, I ordered a gear Lego set as a birthday gift for my 3-year-old child. It was supposed to arrive by December 5 or 6, but when I checked ...
I purchased a product from the Lego Store online, but it arrived damaged. Following the procedure, I returned the item through Kolay Gelsin shipping with an official damage report. However, even after one month, I have not received my refund. When I contacted Lego customer support, I was informed th...
I purchased a Lego set from the Lego Store for my child, but to my disappointment, several pieces were missing from the box. When I contacted Lego customer support, they informed me that the set was part of a faulty batch and needed to be replaced. However, the store where I purchased the set is a f...
I purchased a Lego set from a well-known online shopping site, but while assembling the figures, I noticed several pieces were missing. This is unexpected from Lego, and clearly, it’s a packaging error. When I reported the issue to the seller, they understandably stated they couldn’t assist since th...
I purchased a Lego set worth ₺5800 from the Lego store at Ankara Ankamall, only to find that a piece was missing. When I reported the issue, I was told the replacement piece would take a long time to arrive and that I would have to pay a fee upon delivery. This is completely unacceptable. The missi...
"Thank you"
I purchased a product from the Toyz store at Istanbul Zorlu and wanted to have it gift-wrapped at the Lego store in Bursa Sur Yapı Mall. However, the staff informed me that they couldn’t provide gift wrapping and claimed it was a general rule. This policy makes no sense! How can a brand refuse to g...
I requested missing parts for my son's Lego sets under order number 3020128257, but I received an email saying the verification failed. I’m certain that I entered my order number and address correctly, yet my request was rejected. I was told that Lego offers this service, but unfortunately, I haven’...
Hello, on July 18, 2024, I purchased an item from the Ankamall Lego store, and on July 26, I attempted to return it. However, the employee refused my request because I lost the receipt, even though they were able to locate the receipt and my information in their system. When I made the purchase, I w...