I travelled with LOT Polish Airlines from Oradea to Frankfurt via Warsaw on 23 June 2026 under the name Kshitiz K***. Wh...en I arrived in Frankfurt and collected my baggage, I discovered that my suitcase was cracked. I reported the damage immediately at the arrival airport and a Property Irregularity
Our round-trip journey with LOT Polish Airlines from Istanbul to Krakow and back turned into a complete ordeal. Our outb...ound flight was postponed by three hours and then rescheduled for the following day. During this entire waiting period, passengers were not attended to at all, and no refreshments
On March 28, 2025, my spouse B** A*** and I traveled with LOT Polish Airlines from Istanbul to Warsaw and then onward to... Bydgoszcz with a connection. In Istanbul, our suitcase was taken from us and placed in the aircraft’s cargo hold. When I went to the baggage claim area in Bydgoszcz to collect my
During my travel with LOT Polish Airlines, my perfume and necklace went missing from inside my suitcase. Even though I s...ent emails to the airline regarding this issue, they did not show any interest or provide any response. This is the first time I have experienced such a situation, and I would not
I traveled with LOT Polish Airlines from Barcelona to Istanbul with a connection in Warsaw. When I opened my suitcase in... Istanbul after checking it in at Barcelona, I discovered that my brand-new, never-used Tom Ford sunglasses and my Dolce & Gabbana perfume had been stolen from inside my luggage. B
LOT Polish Airlines lost my suitcase and later located it, but as a result I was left without my luggage in the United S...tates for five days. During this time, I had nothing with me and was forced to purchase essential items. I submitted all receipts for these necessary expenses to the airline, but I
We traveled with LOT Polish Airlines carrying two small suitcases with a combined weight that did not exceed 23 kg. Desp...ite this, the staff member insisted that we had to pay a penalty and demanded 30 Euro. After some back-and-forth, they reduced the amount to approximately $53. We struggled for abo
LOT Polish Airlines is the national airline of Poland and one of the world's oldest airlines still in operation. Founded in 1928, the airline is owned by the Polish Aviation Group and operates scheduled passenger and cargo flights to destinations across Europe, North America, Asia, and the Middle East as a member of the Star Alliance.
Customer support: Available through the official Help Center, live chat, WhatsApp, Messenger, contact forms, and phone support.
Customer support phone: +48 22 577 77 55, +48 22 491 77 55, +48 22 459 62 24
LOT Polish Airlines operates in the commercial aviation industry, providing passenger and cargo transportation along with travel-related services. The airline also offers a frequent flyer program, online booking management, additional travel services, and premium cabin options.
User feedback is mixed, with complaints commonly related to flight disruptions, baggage handling, refunds, and customer support responsiveness.
If you've experienced issues with LOT Polish Airlines, you're not alone. Share your experience or file a complaint on Xolvie to let your voice be heard.
