Our round-trip journey with LOT Polish Airlines from Istanbul to Krakow and back turned into a complete ordeal. Our outbound flight was postponed by three hours and then rescheduled for the following day. During this entire waiting period, passengers were not attended to at all, and no refreshments ...
On March 28, 2025, my spouse B** A*** and I traveled with LOT Polish Airlines from Istanbul to Warsaw and then onward to Bydgoszcz with a connection. In Istanbul, our suitcase was taken from us and placed in the aircraft’s cargo hold. When I went to the baggage claim area in Bydgoszcz to collect my ...
During my travel with LOT Polish Airlines, my perfume and necklace went missing from inside my suitcase. Even though I sent emails to the airline regarding this issue, they did not show any interest or provide any response. This is the first time I have experienced such a situation, and I would not ...
I traveled with LOT Polish Airlines from Barcelona to Istanbul with a connection in Warsaw. When I opened my suitcase in Istanbul after checking it in at Barcelona, I discovered that my brand-new, never-used Tom Ford sunglasses and my Dolce & Gabbana perfume had been stolen from inside my luggage. B...
LOT Polish Airlines lost my suitcase and later located it, but as a result I was left without my luggage in the United States for five days. During this time, I had nothing with me and was forced to purchase essential items. I submitted all receipts for these necessary expenses to the airline, but I...
We traveled with LOT Polish Airlines carrying two small suitcases with a combined weight that did not exceed 23 kg. Despite this, the staff member insisted that we had to pay a penalty and demanded 30 Euro. After some back-and-forth, they reduced the amount to approximately $53. We struggled for abo...
On June 9, 2023, we had a connecting flight from Poland to Finland to Tokyo scheduled to depart at 7:10 AM. When we entered the ticket line at 5:20 AM, airline staff pulled us aside and refused to let us board, claiming that we did not have a visa. When we contacted the consulate, we were clearly in...