I purchased the 10318 code Concorde airplane set from Lego’s official online store on 12/12/2025. When we opened the box, we noticed that some parts were missing. In mid-January, I reported this situation to Lego via the form on its own website, by e‑mail and by calling customer service. Despite the time that has passed, neither have the missing parts been sent to me nor have I received a clear response about the status of my request. The fact that this problem has still not been resolved after such a long wait has caused serious disappointment for me in terms of both the product and the brand. Instead of continuing to struggle with missing parts, I request that my grievance be resolved by replacing the 10318 Concorde set with a new one. I kindly ask that a prompt, clear and permanent solution be provided without further delay.
I purchased a Lego set, but it’s missing a piece. I submitted a request for the missing part through the website, only to receive an email saying they can’t fulfill my request. After spending a significant amount of money on this set and buying it with great excitement, it now feels incomplete or ev...
On November 1, 2025, at 8:52 p.m., I purchased the LEGO Friends 42649 set from the LEGO Store at Hilltown Mall. When I opened the product and checked the contents on November 3, 2025, I noticed that the sticker sheet—which is supposed to be included—was missing. The receipt number is 0088. The set c...
I purchased a Lego set from a well-known online shopping site, but while assembling the figures, I noticed several pieces were missing. This is unexpected from Lego, and clearly, it’s a packaging error. When I reported the issue to the seller, they understandably stated they couldn’t assist since th...
I purchased a Lego set worth ₺5800 from the Lego store at Ankara Ankamall, only to find that a piece was missing. When I reported the issue, I was told the replacement piece would take a long time to arrive and that I would have to pay a fee upon delivery. This is completely unacceptable. The missi...
Comments