On November 11, 2025 I purchased the LEGO Icons “The Lord of the Rings: Rivendell” set with order number TS1111465793, using a credit card, for $412. I bought it as a birthday gift for my spouse. At the time of order it was stated that the shipment would be made within 3–5 business days. However, although the status was later updated to “shipped,” when I contacted the courier company I was informed that the item had not yet been received by them — only a code entry was made. This feels like a stall tactic to buy time, and it has upset me badly. Especially for special occasions, buying LEGO for each other has been a meaningful tradition for us, but this delay has ruined the meaning of the gift and my spouse’s birthday has passed.
I contacted LEGO customer service and was told there was a delay due to a promotional campaign, and that my order would be shipped as soon as possible. However, this is the first time I’ve experienced such a problem and I want my grievance resolved immediately.
Two weeks ago, I ordered a gear Lego set as a birthday gift for my 3-year-old child. It was supposed to arrive by December 5 or 6, but when I checked ...
On May 3, 2024, my spouse bought me a gift from the Lego store. The next day, May 4, 2024, I wanted to return the unopened item and re-purchase it to take advantage of a promotion. However, the store staff told me this wasn’t possible. When I asked if another customer could benefit from the promotio...
I purchased a product from the Lego Store online, but it arrived damaged. Following the procedure, I returned the item through Kolay Gelsin shipping with an official damage report. However, even after one month, I have not received my refund. When I contacted Lego customer support, I was informed th...
On November 1, 2025, at 8:52 p.m., I purchased the LEGO Friends 42649 set from the LEGO Store at Hilltown Mall. When I opened the product and checked the contents on November 3, 2025, I noticed that the sticker sheet—which is supposed to be included—was missing. The receipt number is 0088. The set c...
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