LEGO Set 77260 Had Missing Pieces and Customer Support Refused to Help
On July 15, 2026, I purchased LEGO Set 77260 for my child from the LEGO Store at Ankamall Shopping Mall in Ankara. Because we were about to travel out of town, I did not open the box at the store and kept it sealed until our trip.
After leaving town, we opened the box and began building the set, only to discover that multiple pieces were missing. At the same time, we had another LEGO set that was purchased during the same visit, and that set was complete with no missing parts. The issue affected only Set 77260. Because of the missing pieces, we were unable to complete the model, and my child was understandably very disappointed.
I reported the issue by email, but my claim was rejected, and I received no meaningful assistance to resolve the problem. Instead of offering replacement parts or exchanging the defective product, LEGO simply denied my request. This response was extremely disappointing and has seriously damaged my confidence in the LEGO brand.
I request that the missing pieces be sent to me free of charge, or that the defective set be replaced with a complete, defect-free one. Unless this issue is resolved, I do not intend to purchase products from LEGO stores again, and I believe other customers considering purchases from the same store should be aware of my experience.
