On October 1, 2025, we purchased a LEGO Technic set for $62 from the LEGO Store at Adana Optimum Mall. When we began assembling it, we noticed that part number 4211815 was missing from the box. We still have the purchase receipt.
When we contacted the store about the missing part, we were told that we needed to order the piece online ourselves and also pay a customs fee. This situation caused inconvenience and an additional expense for us.
I do not accept that a product I paid such a high price for is missing a part and that the responsibility for resolving it is placed entirely on the customer. I request that the missing part be provided to me free of charge.
I purchased a Lego set worth ₺5800 from the Lego store at Ankara Ankamall, only to find that a piece was missing. When I reported the issue, I was told the replacement piece would take a long time to arrive and that I would have to pay a fee upon delivery. This is completely unacceptable. The missi...
I discovered a missing piece in my Lego set and requested the missing part through Lego's website. Based on videos I watched online, I expected the replacement to be free. However, when the package finally arrived after a long wait, the courier informed me of a customs fee of 84.75. I refused the de...
On November 8, 2025, I purchased the LEGO 21362 set from Agora Armağan Toy Store. However, when we arrived home, I discovered that a piece was missing. When I reported the issue and asked for help, they did not assist me in any way. Not only did they refuse to provide a solution, but they also told ...
I love buying Lego sets and I always encourage my daughter to build her own creations. But, after what happened recently, my opinion on Lego is going to be different now. We ran into a problem today while using Lego as an educational toy - we didn't have all the pieces we needed. When we told the st...
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