I placed an order with Kıyafet Sepeti which I have now had to return. What will happen to the delivery costs I paid?

Even though we agreed both times for returning paid dresses (are not like on pictures) Kiyafet Sepeti won't accept the package delivery (in working hours), doesn't want to contact the Postoffice or go pick it up for 12 days before return. Shame on you and your business, I altogether paid five delive...

I’m being seriously mistreated by the online store Kıyafet Sepeti. I canceled an order that was never even shipped, yet they still refuse to notify the bank and process my refund. They’re telling me I need to wait 15 business days—which they have absolutely no legal right to enforce in this case. A...

I’ve been waiting over two months for my refund from Kiyafet Sepeti and still haven't received a single kuruş back. Every time I reach out, they give the same runaround — “We're forwarding it to the finance department,” “It’s under review,” or “We’re checking.” But absolutely no action is taken. It ...

On March 21, 2025, I tried to buy a dress from Kıyafet Sepeti via their website, which redirected me to their WhatsApp line for purchases. After communicating with a sales rep, I placed the order. On the same day, I learned their policies do not allow refunds—only exchanges for size or model. Even t...

It has now been over 25 days, and I still haven’t received my refund from Kiyafet Sepeti. This is completely unacceptable. They keep contacting me, telling me, “We’ll send the money soon,” even giving specific dates and times, but nothing ever happens. They just make promises they don’t keep. Every...

I purchased a dress from Kıyafetsepeti for my henna night last year, placing my order three weeks in advance to avoid any delays. However, just two days before my event, they canceled my order, claiming it was still in production and wouldn’t be ready on time. Instead of a refund, they offered me a...

I ordered a dress from Kiyafetsepeti.com in a size small, but what I received was at least 4-5 sizes too big. When I contacted their customer service to request a return, they refused to accept it and were extremely rude throughout the conversation. They claimed their email is not for customer supp...

I returned my items to Kıyafet Sepeti within the required time frame using the designated shipping company. However, I have received no update, no confirmation, and no refund. It has been completely silent on their end. I have emailed them multiple times and called their listed phone number countle...

I placed an order worth ₺27,716 on October 7, 2024, and received it on October 10, 2024. The next day, I returned the items via the designated shipping company. One item was missing from my order, and after months of struggling, they finally refunded that item. However, it is now February 10, 2025,...

I ordered a dress from Kıyafet Sepeti, which was delivered to me on January 7. The next morning, less than 12 hours later, I returned the dress via courier. Despite this prompt action, Kıyafet Sepeti has not responded to my emails or phone calls regarding the refund. It feels like the company is de...

My brother recently had his wedding, and like many others, I trusted Kıyafet Sepeti for my order because they seemed reliable with their large following. I regret the day I placed that order. Social media is such a toxic place where people with no quality at all spend their budget on advertising ins...

On September 30, 2024, I purchased a dress for ₺3,843 from Kıyafet Sepeti's online store. The dress was not custom-made or tailored for me; I simply selected a size from their website. After trying it on the same day, I found it didn’t fit and initiated a return the next day. On December 5, 2024, I...

I purchased an evening gown from Kiyafet Sepeti and was shocked by their restrictive policies. Customers are allowed to try on only three dresses in-store, with a strict one-hour time limit, and an additional ₺500 fee is charged for this service. If no purchase is made, the fee is non-refundable. On...

I deeply regret ignoring the complaints about Kıyafet Sepeti's return process when I first researched the site. They use misleading tactics to complicate the refund process, especially for items no longer in stock. I purchased a nişan dress but was unsure about the color after receiving it. I inqui...

I ordered two evening dresses from Kıyafet Sepeti, but only one was delivered. For the other dress, I was informed it wasn’t available. I immediately requested a refund of 4,290₺ for the missing item, yet it has now been 20 days, and I still haven’t received my money back. Each time I contact custom...

On September 24, I placed an order with Kıyafet Sepeti. Days later, I was informed that the dress was unavailable and asked to choose a different color or model. I requested a refund instead, but they kept delaying with excuses, saying it would take 15 days. Now, they claim the refund will only be p...

I placed an order on the Kıyafet Sepeti website, trusting the "same day shipping" claim. However, it's now the third day, and my order status still shows "to be shipped" in the tracking section. Despite informing the support team of my urgency and the fact that I relied on their "same day shipping" ...

The product I received has nothing to do with what I ordered. The size doesn’t match, and the fabric feels like a strange cloth, almost like a rag. If you want to throw your money away, this is the site to choose; in return, you’ll get rude and impolite communication. The dress I ordered has no conn...

I purchased an evening gown from Kıyafet Sepeti, and as a size 40, I ordered an XL to be safe, thinking it might be a tight fit. However, it arrived so tight that the back wouldn’t even close, and the fabric was far from justifying the ₺5,000 price tag. I requested a refund, explaining that the sizi...

On June 21, I made a purchase from the Kıyafet Sepeti website. A few days later, they informed me that there was an issue with the fabric and offered a ₺1,000 gift voucher to choose another model if I wished. Since I didn’t find any other model appealing, I requested a refund. They told me on June 2...

On July 30, I purchased a dress from Kıyafet Sepeti. I repeatedly messaged the site to ensure the package would arrive by August 2, but they kept delaying and only shipped the package on Friday. Despite informing them that I would be out of town, they only sent the dress on that Friday, which was th...

I purchased a dress from Kıyafet Sepeti based on the photos, but I was disappointed when it arrived. I attempted to return it by visiting the store address listed on the site, but they refused to accept customers and instructed me to handle returns through shipping. They do not accept returns at all...

I placed an order with Kıyafet Sepeti, but they informed me that returns are not allowed. Not wanting to shop with a company that follows a "money in, no money out" policy, I immediately requested to cancel the order as soon as I placed it. Unfortunately, I was disappointed to find that no action wa...

I made a purchase from Kiyafet Sepeti, and despite being charged for the dress I ordered, I never received it. After a frustrating wait, I took matters into my own hands and contacted them directly. To my disappointment, they informed me about a stock problem and advised me to request a refund. If t...

The refund for the canceled product on June 4th has still not been processed. Neither the clothing was sent nor the refund was issued. The amount was ₺1790. There is no clothing and no refunded money. They took the money for the clothing that was never sent. Despite multiple attempts to contact cust...