Nocturne

I purchased a jacket from the Nocturne online store, but it didn’t fit. When I went to the Nocturne store in Ankara Cepa... to return it, I was told that online returns must be processed through a shipping service. When I asked about the return deadline, the store staff said they didn’t know. I’ve tri...

I recently requested a refund for a purchase I made at Nocturne, but I was met with unprofessionalism and disrespect fro...m the assistant store manager. Instead of handling the refund process properly, she claimed she didn’t know how to process a POS refund and told me they would return my money later...

I ordered a burgundy dress with gold button details from Nocturne’s online store, trusting the description and image. Ho...wever, the dress I received was completely different. The buttons were silver instead of gold, and the dress’s pleated look in the picture turned out to be a plain skirt. This is m...

On August 21, 2024, I purchased two skirts at 50% off from the Nocturne store in Ankara Cepa AVM. The staff informed me ...that if I bought three items, I would receive an additional 20% off. So, I also bought a pair of shorts for ₺1,119, down from ₺1,400. However, when I went to exchange the shorts fo...

I purchased a pair of pants, but to my dismay, they began to stretch out at the knees and became completely unwearable a...fter a mere 2 hours of wear. The appearance was quite unflattering, giving the impression that I was walking with a noticeable deformity—no exaggeration. I didn't include a picture...

I bought these leather pants from Nocturne, but they've left unsightly marks in my wardrobe where I stored them. Further...more, the washing instructions clearly indicate that the pants are not suitable for washing, including dry cleaning. What actions should I take in this particular scenario? Due to ...

On September 7, 2023, I bought the Hooded Faux Fur Coat with order number DBA74-25023-684773 from Nocturne. Unfortunatel...y, the goods exhibited signs of damage soon after use. I immediately reported this issue to customer service, and following an investigation, you inspected the merchandise for 21 ...

I observed some discrepancies in the colors displayed for the jumpsuit that caught my eye on your Nocturne Online websit...e. The model wore a charcoal jumpsuit with red heart accents and charcoal zippers in one photo, while the last photo showed a completely black jumpsuit with yellow zippers. I am tr...

I bought a pair of shoes from the Nocturne Venezia shop and had the opportunity to thoroughly scrutinize them when I got... home from work. To my dismay, the soles were worn out, with one heel shattered and the other threatening to break off. When I noted how tight they felt, I was told that was becaus...

In 2022, I purchased a dress from Nocturne's collection and only wore it a few times throughout the year. In the summer ...of 2023, I washed the dress by hand using soap, and the colors ended up bleeding together. I shared my problem with the Akbatı store, and they confirmed that they have received sim...