I’m being seriously mistreated by the online store Kıyafet Sepeti. I canceled an order that was never even shipped, yet they still refuse to notify the bank and process my refund. They’re telling me I need to wait 15 business days—which they have absolutely no legal right to enforce in this case.
All they have to do is inform the bank about the refund, and the issue would be resolved. But they won’t even take that basic step. I’ve filed complaints on every platform I could and have already initiated legal action. Still, I’m left waiting for money they have no right to hold.
To make matters worse, they even blocked me on Instagram after I reached out there for support. This is not how you treat paying customers.
Kıyafet Sepeti, I demand that you immediately notify my bank and return the payment for the unshipped item. Enough stalling—fix this now or face the consequences of ignoring consumer rights.
I placed an order on Kıyafet Sepeti, but shortly after, I was informed via phone that the color I requested was out of stock. I immediately asked for a refund, and they assured me the amount would be returned to my account within 10 to 15 days. Well, it’s been 28 days, and I still haven’t received ...
I ordered an abiye dress from Kıyafet Sepeti, but shortly after my purchase, the company informed me that they could not ship the product due to a problem with the item itself. I immediately requested a refund, and they claimed that the refund process had been initiated and would be completed within...
On March 21, 2025, I tried to buy a dress from Kıyafet Sepeti via their website, which redirected me to their WhatsApp line for purchases. After communicating with a sales rep, I placed the order. On the same day, I learned their policies do not allow refunds—only exchanges for size or model. Even t...
I returned my items to Kıyafet Sepeti within the required time frame using the designated shipping company. However, I have received no update, no confirmation, and no refund. It has been completely silent on their end. I have emailed them multiple times and called their listed phone number countle...
On June 21, I made a purchase from the Kıyafet Sepeti website. A few days later, they informed me that there was an issue with the fabric and offered a ₺1,000 gift voucher to choose another model if I wished. Since I didn’t find any other model appealing, I requested a refund. They told me on June 2...
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