My brother recently had his wedding, and like many others, I trusted Kıyafet Sepeti for my order because they seemed reliable with their large following. I regret the day I placed that order. Social media is such a toxic place where people with no quality at all spend their budget on advertising instead of focusing on quality and customer satisfaction, making themselves more well-known than brands that truly deserve it. I had issues with my first outfit and, feeling no trust whatsoever, requested a refund. Instead, they insisted on a model exchange, and their apologies were worse than their mistake. They bragged about serving 3 million customers and having so many satisfied customers. So, is it okay for a few thousand of us to be dissatisfied? Is that their business model? Out of desperation, I exchanged the outfit, added another ₺1200, and bought an even worse product. This time, the size S I ordered arrived bigger than an XL. It was like a sack—it didn’t fit at all; two people could fit in it. They tried to pass off this massive size difference as a "pattern variation due to fabric and production." Their attitude was infuriating, and I will share all the images here. Please, let no one else be victimized by this. If this doesn't help, I will take my complaints elsewhere. I will never forgive these people for making us throw away the money we worked so hard to earn.
I purchased an evening gown from Kıyafet Sepeti, and as a size 40, I ordered an XL to be safe, thinking it might be a tight fit. However, it arrived so tight that the back wouldn’t even close, and the fabric was far from justifying the ₺5,000 price tag. I requested a refund, explaining that the sizi...
I thought I had found the perfect dress for my wedding on the Kıyafet Sepeti website. The system indicated that the order was finished, however, a shipping tracking number was not provided. Upon reaching out to them, they promptly notified me that the item was unfortunately unavailable and could not...
On June 21, I made a purchase from the Kıyafet Sepeti website. A few days later, they informed me that there was an issue with the fabric and offered a ₺1,000 gift voucher to choose another model if I wished. Since I didn’t find any other model appealing, I requested a refund. They told me on June 2...
On July 30, I purchased a dress from Kıyafet Sepeti. I repeatedly messaged the site to ensure the package would arrive by August 2, but they kept delaying and only shipped the package on Friday. Despite informing them that I would be out of town, they only sent the dress on that Friday, which was th...
On September 24, I placed an order with Kıyafet Sepeti. Days later, I was informed that the dress was unavailable and asked to choose a different color or model. I requested a refund instead, but they kept delaying with excuses, saying it would take 15 days. Now, they claim the refund will only be p...
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