It has now been over 25 days, and I still haven’t received my refund from Kiyafet Sepeti. This is completely unacceptable. They keep contacting me, telling me, “We’ll send the money soon,” even giving specific dates and times, but nothing ever happens. They just make promises they don’t keep.
Every time I follow up, I get vague excuses or delayed responses. They claim the refund is “in the system” or “on its way,” but it’s clear they’re just stalling. I feel deliberately misled. Had I known this is how they treat customers, I never would have ordered anything in the first place.
It’s outrageous that I’m being made to wait this long for my own money. Their system is unreliable, their communication is poor, and their actions feel deceptive. I demand the immediate return of my refund and a formal explanation. Other buyers should be warned—this site is not trustworthy.
Very bad business, I have never seen employees who are so uninterested. 2 weeks have passed, not only have they not sent the money they owe me, but they also do not respond to the messages I send. I advise people who are going to shop not to buy from them. It is an irresponsible page, I am still waiting for my money.
I never recommend the site, I am waiting for a refund of the remaining 450 TL!
I have never seen such a disgraceful page, they made an incomplete payment, I barely got my money in a month, they deposited 450 TL less, and for 2 weeks I've been trying to get my 450 TL. I write on Instagram and WhatsApp, and all they say is 'Can I get your email address, I am forwarding it to finance,' but no other response is given. They are scammers. When I shop from boutiques, I don't have any issues with refunds. My advice is to never buy anything from this page.
I placed an order on Kıyafet Sepeti, but shortly after, I was informed via phone that the color I requested was out of stock. I immediately asked for a refund, and they assured me the amount would be returned to my account within 10 to 15 days. Well, it’s been 28 days, and I still haven’t received ...
I’ve been waiting over two months for my refund from Kiyafet Sepeti and still haven't received a single kuruş back. Every time I reach out, they give the same runaround — “We're forwarding it to the finance department,” “It’s under review,” or “We’re checking.” But absolutely no action is taken. It ...
I’m being seriously mistreated by the online store Kıyafet Sepeti. I canceled an order that was never even shipped, yet they still refuse to notify the bank and process my refund. They’re telling me I need to wait 15 business days—which they have absolutely no legal right to enforce in this case. A...
I thought I had found the perfect dress for my wedding on the Kıyafet Sepeti website. The system indicated that the order was finished, however, a shipping tracking number was not provided. Upon reaching out to them, they promptly notified me that the item was unfortunately unavailable and could not...
On April 13, 2025, I placed an order for a dress through the online store kiyafetsepeti.com. The very next day, I received a phone call from the store informing me that the size I ordered was no longer available. Instead of issuing a refund, they offered me a store voucher worth over ₺1000 to use la...
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