On March 21, 2025, I tried to buy a dress from Kıyafet Sepeti via their website, which redirected me to their WhatsApp line for purchases. After communicating with a sales rep, I placed the order. On the same day, I learned their policies do not allow refunds—only exchanges for size or model. Even then, any price difference would be refunded not to my card, but as store credit.
As soon as I found this out, I immediately contacted them via both WhatsApp and email to cancel the order before it was shipped. I was told that only the sales department was active and that my cancellation would not be processed. I followed up repeatedly, even over the weekend, but was ignored.
Despite my early cancellation request, they shipped the order on March 24. I refused delivery and the courier returned the package. However, Kıyafet Sepeti refused to accept the return, and I was forced to pay for shipping again out of pocket to send it back.
Now they claim I can only receive a store credit, not a refund. I never opened the package, never wore the item, and never agreed to their one-sided policies. Under consumer law, I have the right to cancel online purchases within 14 days, yet they violated this and forcibly completed the transaction.
On September 30, 2024, I purchased a dress for ₺3,843 from Kıyafet Sepeti's online store. The dress was not custom-made or tailored for me; I simply selected a size from their website. After trying it on the same day, I found it didn’t fit and initiated a return the next day. On December 5, 2024, I...
On April 13, 2025, I placed an order for a dress through the online store kiyafetsepeti.com. The very next day, I received a phone call from the store informing me that the size I ordered was no longer available. Instead of issuing a refund, they offered me a store voucher worth over ₺1000 to use la...
On April 15, 2024, I made a purchase totaling ₺6,099 with order code 1000900 from Kıyafet Sepeti website. The shipment arrived a week later, but the dress I received was a different color than advertised and too tight. I immediately initiated the return process, only to find out from the site's What...
I ordered an abiye dress from Kıyafet Sepeti, but when the first product arrived, the size didn’t fit. To avoid losing time before the wedding I planned to attend, I immediately placed a second order for a different model. Only a few minutes later, while trying to create a return for the first order...
On July 30, I purchased a dress from Kıyafet Sepeti. I repeatedly messaged the site to ensure the package would arrive by August 2, but they kept delaying and only shipped the package on Friday. Despite informing them that I would be out of town, they only sent the dress on that Friday, which was th...
Comments