I deeply regret ignoring the complaints about Kıyafet Sepeti's return process when I first researched the site. They use misleading tactics to complicate the refund process, especially for items no longer in stock.
I purchased a nişan dress but was unsure about the color after receiving it. I inquired about the desired color’s availability and was told it was in stock. I returned the dress, only to later be informed—after they received my return—that the color was unavailable due to their error. They then accused me of returning a worn, washed, and smelly dress, which is entirely false. The dress was only tried on briefly and was never washed.
When I suggested resolving this by visiting their showroom, they declined, saying they would process the refund but later returned the dress to me. It had no odor, confirming their claims were baseless.
This entire process has been deceptive and stressful. They have forced me to keep a dress I’m dissatisfied with, ruining my special occasion. They also don’t offer refunds or exchanges, which leaves customers with no options. I’ve escalated this issue to CİMER, and I hope to see a resolution soon. This practice of exploiting customers by blocking refunds and exchanges needs to stop.
On July 30, I purchased a dress from Kıyafet Sepeti. I repeatedly messaged the site to ensure the package would arrive by August 2, but they kept delaying and only shipped the package on Friday. Despite informing them that I would be out of town, they only sent the dress on that Friday, which was th...
I ordered a dress from Kıyafet Sepeti, which was delivered to me on January 7. The next morning, less than 12 hours later, I returned the dress via courier. Despite this prompt action, Kıyafet Sepeti has not responded to my emails or phone calls regarding the refund. It feels like the company is de...
I thought I had found the perfect dress for my wedding on the Kıyafet Sepeti website. The system indicated that the order was finished, however, a shipping tracking number was not provided. Upon reaching out to them, they promptly notified me that the item was unfortunately unavailable and could not...
On March 21, 2025, I tried to buy a dress from Kıyafet Sepeti via their website, which redirected me to their WhatsApp line for purchases. After communicating with a sales rep, I placed the order. On the same day, I learned their policies do not allow refunds—only exchanges for size or model. Even t...
I placed an order on Kıyafet Sepeti, but shortly after, I was informed via phone that the color I requested was out of stock. I immediately asked for a refund, and they assured me the amount would be returned to my account within 10 to 15 days. Well, it’s been 28 days, and I still haven’t received ...
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