I purchased a dress from Kıyafet Sepeti based on the photos, but I was disappointed when it arrived. I attempted to return it by visiting the store address listed on the site, but they refused to accept customers and instructed me to handle returns through shipping. They do not accept returns at all.
I was forced to deal with the return via shipping again. The replacement dress I received was even worse than the first one; it looked nothing like the photos. Despite the tailor's efforts, it couldn’t be fixed. As a result, I am left with a dress worth ₺7,000 that is useless. We’re left scrambling to find a suitable dress just a day before the wedding.
I purchased an evening gown from Kıyafet Sepeti, and as a size 40, I ordered an XL to be safe, thinking it might be a tight fit. However, it arrived so tight that the back wouldn’t even close, and the fabric was far from justifying the ₺5,000 price tag. I requested a refund, explaining that the sizi...
On July 30, I purchased a dress from Kıyafet Sepeti. I repeatedly messaged the site to ensure the package would arrive by August 2, but they kept delaying and only shipped the package on Friday. Despite informing them that I would be out of town, they only sent the dress on that Friday, which was th...
I ordered a dress from Kıyafet Sepeti, which was delivered to me on January 7. The next morning, less than 12 hours later, I returned the dress via courier. Despite this prompt action, Kıyafet Sepeti has not responded to my emails or phone calls regarding the refund. It feels like the company is de...
On 27/07/2024, I purchased an evening gown for ₺3,710 from Kıyafetsepeti.com. The product arrived today, but the size and model were not suitable. I contacted customer service immediately to request a return. However, they informed me that returns are not allowed for custom-made designs (which appli...
On September 24, I placed an order with Kıyafet Sepeti. Days later, I was informed that the dress was unavailable and asked to choose a different color or model. I requested a refund instead, but they kept delaying with excuses, saying it would take 15 days. Now, they claim the refund will only be p...
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