I purchased an evening gown from Kıyafet Sepeti, and as a size 40, I ordered an XL to be safe, thinking it might be a tight fit. However, it arrived so tight that the back wouldn’t even close, and the fabric was far from justifying the ₺5,000 price tag. I requested a refund, explaining that the sizing was incorrect and the dress was faulty. I also mentioned that I couldn’t risk buying another product from them due to sizing issues.
Despite not even paying the first installment of the payment plan, they refused to process a refund. They forced me to exchange it for a larger size, which only fit around the hips, but the chest area was too large. When I took it to a tailor, they said they couldn’t fix it and had never seen such a poorly made gown. Now, I’m left with a dress I can’t wear, just four days before my sister’s wedding. I bought the original dress a month ago, and if they had processed the return, I could have found something else by now. This has been a huge disappointment, and I feel completely stuck.
On 27/07/2024, I purchased an evening gown for ₺3,710 from Kıyafetsepeti.com. The product arrived today, but the size and model were not suitable. I contacted customer service immediately to request a return. However, they informed me that returns are not allowed for custom-made designs (which appli...
I purchased a dress from Kıyafet Sepeti based on the photos, but I was disappointed when it arrived. I attempted to return it by visiting the store address listed on the site, but they refused to accept customers and instructed me to handle returns through shipping. They do not accept returns at all...
On July 30, I purchased a dress from Kıyafet Sepeti. I repeatedly messaged the site to ensure the package would arrive by August 2, but they kept delaying and only shipped the package on Friday. Despite informing them that I would be out of town, they only sent the dress on that Friday, which was th...
On September 24, I placed an order with Kıyafet Sepeti. Days later, I was informed that the dress was unavailable and asked to choose a different color or model. I requested a refund instead, but they kept delaying with excuses, saying it would take 15 days. Now, they claim the refund will only be p...
On June 21, I made a purchase from the Kıyafet Sepeti website. A few days later, they informed me that there was an issue with the fabric and offered a ₺1,000 gift voucher to choose another model if I wished. Since I didn’t find any other model appealing, I requested a refund. They told me on June 2...
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