I ordered a dress from Kıyafet Sepeti, which was delivered to me on January 7. The next morning, less than 12 hours later, I returned the dress via courier. Despite this prompt action, Kıyafet Sepeti has not responded to my emails or phone calls regarding the refund.
It feels like the company is deliberately avoiding the refund process, using stalling tactics to discourage customers from claiming their rights. For a purchase of significant value, this behavior is unacceptable.
I request that Kıyafet Sepeti process my refund immediately and improve their customer service response times. If this issue is not resolved promptly, I will be forced to escalate the matter further.
I ordered an abiye dress from Kıyafet Sepeti, but shortly after my purchase, the company informed me that they could not ship the product due to a problem with the item itself. I immediately requested a refund, and they claimed that the refund process had been initiated and would be completed within...
On July 30, I purchased a dress from Kıyafet Sepeti. I repeatedly messaged the site to ensure the package would arrive by August 2, but they kept delaying and only shipped the package on Friday. Despite informing them that I would be out of town, they only sent the dress on that Friday, which was th...
I returned my items to Kıyafet Sepeti within the required time frame using the designated shipping company. However, I have received no update, no confirmation, and no refund. It has been completely silent on their end. I have emailed them multiple times and called their listed phone number countle...
On September 24, I placed an order with Kıyafet Sepeti. Days later, I was informed that the dress was unavailable and asked to choose a different color or model. I requested a refund instead, but they kept delaying with excuses, saying it would take 15 days. Now, they claim the refund will only be p...
I ordered two evening dresses from Kıyafet Sepeti, but only one was delivered. For the other dress, I was informed it wasn’t available. I immediately requested a refund of 4,290₺ for the missing item, yet it has now been 20 days, and I still haven’t received my money back. Each time I contact custom...
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