I purchased an evening gown from Kiyafet Sepeti and was shocked by their restrictive policies. Customers are allowed to try on only three dresses in-store, with a strict one-hour time limit, and an additional ₺500 fee is charged for this service. If no purchase is made, the fee is non-refundable. On top of this, there are no return or exchange options available.
After an argument and much hassle, I managed to secure a one-time exchange through their online store. However, I still felt forced to choose a dress that I wasn’t satisfied with, simply because I had no other choice. This experience was incredibly disappointing. I will never shop here again, and I strongly urge Kiyafet Sepeti to reconsider their unfair policies.
On 27/07/2024, I purchased an evening gown for ₺3,710 from Kıyafetsepeti.com. The product arrived today, but the size and model were not suitable. I contacted customer service immediately to request a return. However, they informed me that returns are not allowed for custom-made designs (which appli...
On July 30, I purchased a dress from Kıyafet Sepeti. I repeatedly messaged the site to ensure the package would arrive by August 2, but they kept delaying and only shipped the package on Friday. Despite informing them that I would be out of town, they only sent the dress on that Friday, which was th...
On April 13, 2025, I placed an order for a dress through the online store kiyafetsepeti.com. The very next day, I received a phone call from the store informing me that the size I ordered was no longer available. Instead of issuing a refund, they offered me a store voucher worth over ₺1000 to use la...
I purchased a dress from Kıyafet Sepeti based on the photos, but I was disappointed when it arrived. I attempted to return it by visiting the store address listed on the site, but they refused to accept customers and instructed me to handle returns through shipping. They do not accept returns at all...
I deeply regret ignoring the complaints about Kıyafet Sepeti's return process when I first researched the site. They use misleading tactics to complicate the refund process, especially for items no longer in stock. I purchased a nişan dress but was unsure about the color after receiving it. I inqui...
Comments