I ordered an evening dress from Kıyafet Sepeti that did not fit me, now Kıyafet Sepeti does not want to exchange the goods, what should I do?

Even though we agreed both times for returning paid dresses (are not like on pictures) Kiyafet Sepeti won't accept the package delivery (in working hours), doesn't want to contact the Postoffice or go pick it up for 12 days before return. Shame on you and your business, I altogether paid five delive...

I’m being seriously mistreated by the online store Kıyafet Sepeti. I canceled an order that was never even shipped, yet they still refuse to notify the bank and process my refund. They’re telling me I need to wait 15 business days—which they have absolutely no legal right to enforce in this case. A...

I ordered an evening dress from a seller called Kıyafet Sepeti, but they canceled the order themselves because the item wasn’t in stock. That was in August 2024, and to this day I haven’t received a refund. I’ve contacted them multiple times since then, and each time they come up with new excuses o...

On March 21, 2025, I tried to buy a dress from Kıyafet Sepeti via their website, which redirected me to their WhatsApp line for purchases. After communicating with a sales rep, I placed the order. On the same day, I learned their policies do not allow refunds—only exchanges for size or model. Even t...

I ordered a dress from Kiyafetsepeti.com in a size small, but what I received was at least 4-5 sizes too big. When I contacted their customer service to request a return, they refused to accept it and were extremely rude throughout the conversation. They claimed their email is not for customer supp...

I returned my items to Kıyafet Sepeti within the required time frame using the designated shipping company. However, I have received no update, no confirmation, and no refund. It has been completely silent on their end. I have emailed them multiple times and called their listed phone number countle...

I placed an order worth ₺27,716 on October 7, 2024, and received it on October 10, 2024. The next day, I returned the items via the designated shipping company. One item was missing from my order, and after months of struggling, they finally refunded that item. However, it is now February 10, 2025,...

I ordered a dress from Kıyafet Sepeti, which was delivered to me on January 7. The next morning, less than 12 hours later, I returned the dress via courier. Despite this prompt action, Kıyafet Sepeti has not responded to my emails or phone calls regarding the refund. It feels like the company is de...

My brother recently had his wedding, and like many others, I trusted Kıyafet Sepeti for my order because they seemed reliable with their large following. I regret the day I placed that order. Social media is such a toxic place where people with no quality at all spend their budget on advertising ins...

On September 30, 2024, I purchased a dress for ₺3,843 from Kıyafet Sepeti's online store. The dress was not custom-made or tailored for me; I simply selected a size from their website. After trying it on the same day, I found it didn’t fit and initiated a return the next day. On December 5, 2024, I...

I purchased an evening gown from Kiyafet Sepeti and was shocked by their restrictive policies. Customers are allowed to try on only three dresses in-store, with a strict one-hour time limit, and an additional ₺500 fee is charged for this service. If no purchase is made, the fee is non-refundable. On...

I deeply regret ignoring the complaints about Kıyafet Sepeti's return process when I first researched the site. They use misleading tactics to complicate the refund process, especially for items no longer in stock. I purchased a nişan dress but was unsure about the color after receiving it. I inqui...

On November 4, 2024, I placed an order with Kıyafet Sepeti at 11:15 AM and canceled it just three minutes later at 11:18 AM. Despite this, they claimed the product was already prepared, labeled it as a "custom design," and refused to issue a refund. This is completely unacceptable—the item was not c...

The product I received has nothing to do with what I ordered. The size doesn’t match, and the fabric feels like a strange cloth, almost like a rag. If you want to throw your money away, this is the site to choose; in return, you’ll get rude and impolite communication. The dress I ordered has no conn...

I purchased an evening gown from Kıyafet Sepeti, and as a size 40, I ordered an XL to be safe, thinking it might be a tight fit. However, it arrived so tight that the back wouldn’t even close, and the fabric was far from justifying the ₺5,000 price tag. I requested a refund, explaining that the sizi...

I placed an order for an evening gown from Kıyafet Sepeti on September 4th, and it's been 10 days without any shipping updates. For the past two days, I've been told that I would receive a tracking number soon, but nothing has arrived. I didn't expect such a delay and lack of transparency from this ...

On July 30, I purchased a dress from Kıyafet Sepeti. I repeatedly messaged the site to ensure the package would arrive by August 2, but they kept delaying and only shipped the package on Friday. Despite informing them that I would be out of town, they only sent the dress on that Friday, which was th...

I purchased a dress from Kıyafet Sepeti based on the photos, but I was disappointed when it arrived. I attempted to return it by visiting the store address listed on the site, but they refused to accept customers and instructed me to handle returns through shipping. They do not accept returns at all...

I placed an order with Kıyafet Sepeti, but they informed me that returns are not allowed. Not wanting to shop with a company that follows a "money in, no money out" policy, I immediately requested to cancel the order as soon as I placed it. Unfortunately, I was disappointed to find that no action wa...

I'm very unhappy with Kıyafet Sepeti. I requested a size exchange for an item, and while they confirmed that the product had been received and that the new size would be sent, I've been receiving the runaround since July 23rd. They keep saying the exchange has been completed and a shipping code will...

On 27/07/2024, I purchased an evening gown for ₺3,710 from Kıyafetsepeti.com. The product arrived today, but the size and model were not suitable. I contacted customer service immediately to request a return. However, they informed me that returns are not allowed for custom-made designs (which appli...

ITS A SCAM!!! DON'T ORDER FROM THEM!!! I've ordered a dress from kiyafet sepeti, i have received faulty dress with very cheap material, the sizes were also not accurate. I've returned it and paid for package myself to send it back and asked for my return. It's been almost 8 months and they still not...

I recently purchased a product from Kiyafet Sepeti, and it sheds glitter excessively; it's unwearable. After just one try, I was covered in glitter from head to toe. When I mentioned the flaw in the product and sent visuals, they insisted it wasn't a defect and refused a refund. They don't even have...

+1

On April 15, 2024, I made a purchase totaling ₺6,099 with order code 1000900 from Kıyafet Sepeti website. The shipment arrived a week later, but the dress I received was a different color than advertised and too tight. I immediately initiated the return process, only to find out from the site's What...

+4

I ordered a dress from a company called Kıyafet Sepeti online, but it turned out to be lacking in style, quality, and size compatibility. When I tried to return it, they informed me that they only offer exchanges. They seem to have made up their own contract, completely disregarding consumer rights....