Kıyafet Sepeti Delays My Gown Order for 10 Days Without Shipping Updates

I placed an order for an evening gown from Kıyafet Sepeti on September 4th, and it's been 10 days without any shipping updates. For the past two days, I've been told that I would receive a tracking number soon, but nothing has arrived. I didn't expect such a delay and lack of transparency from this company. It's incredibly frustrating to feel like I'm being ignored, and this kind of poor service damages trust. I hope they resolve this quickly, or it will only harm their reputation further. I just want my order or at least an honest update.