Some time ago, I purchased a lipstick from a Kiko store and also gifted the same product to a friend. During the first use, neither of us encountered any issues. However, after several uses, both products began emitting a strong, unpleasant plastic or chemical odor. Over time, this smell became more...
On June 27, 2025, I placed an order on Kiko Milano with Order Number: 2958863390419552. Despite the brand’s clear promise of delivery within 1-3 business days, as of today, 3 full days later, my order has still not been shipped. This delay is unacceptable and contradicts the delivery commitment stat...
A short while ago, I placed an order for a Kiko Milano eyeshadow palette, intending to purchase the 101-numbered palette. However, after completing my purchase, I noticed that the 102-numbered palette was mistakenly added to my order. I immediately tried to contact customer service to correct this e...
Yesterday, while shopping on the Kiko Milano website, I tried to build my cart using the ₺300 discount on purchases over ₺1000 and the first-time buyer 10% discount. However, the website encountered multiple technical errors. After adding products to my cart, the site crashed, and my entire cart was...
I recently created a membership on the Kiko Milano app to place my first order. According to the promotion, I was supposed to receive a 10% discount on my first purchase. However, when I tried to apply the discount, the app did not recognize the offer and failed to activate the coupon on my order. ...
I recently purchased a face and body highlighter from Kiko Milano. While I was at the store, one of the sales associates helped me choose the right shade. After trying them, we agreed on shade 01, and she asked her colleague to hand it to her. I trusted the staff and didn’t double-check the product ...
Kiko Milano claims to offer birthday discount codes to customers, but I never received mine. My birthday week is almost over, and the code still hasn’t been sent or activated. I’ve been patiently checking my messages and emails, but nothing has arrived. It’s incredibly disappointing, especially sinc...
I returned my Kiko Milano order on June 11, and the courier service confirmed that the package was successfully delivered back to them. However, it has now been over two weeks and I still haven’t received my refund. What’s worse is that I haven’t received any SMS or email notifications regarding the...
I recently created a Kiko Milano account and was excited to place my first order using the advertised 10% discount that’s supposed to be applied to first-time purchases through the app. However, the discount code simply doesn’t work. I keep receiving a “code invalid” error, even though the promotion...
I placed an order through the Kiko Milano app, and it still hasn’t been shipped. There’s absolutely no update or estimated delivery time. I’ve checked the app repeatedly, but there’s no tracking number or even a status update. It feels like this entire process is designed to keep customers in the da...
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I recently purchased the Kiko Milano 17 lip gloss, and it’s only been about five days since I opened it. When I first applied it, I loved the color and scent—it seemed like a great product. But now, it has developed a terrible odor, and the color changes dramatically once applied to my lips. It fade...
I purchased the Kiko Milano lipstick shown in the photo from your Capacity store. The first time I used it, I felt an intense burning and stinging sensation on my lips. At first, I wasn’t sure if the lipstick was the cause, so I stopped using it for a while. Later, I applied only the Kiko lipstick a...
I purchased an eyeshadow palette from Kiko Milano, and I’m extremely disappointed with the quality. The shimmery shade located at the bottom left corner of the palette keeps crumbling and falling apart on its own—even though I’ve never touched or used that specific color. Every time I open the case,...
I spent a significant amount of money on a Kiko Milano lipstick, expecting a high-quality product. What I got instead was a sticky, unusable mess that felt off from the first application—as if the formula had gone bad. I immediately contacted customer service to request a return, only to receive an ...
I purchased two lipsticks and one mascara from Kiko Milano as part of their “Buy 3 Pay for 2” promotion. I was excited to try everything, but when I opened the mascara for the first time, I was shocked to find it completely dried out. It was thick, clumpy, and totally unusable—just like an old teste...
I ordered a Kiko Milano foundation through Trendyol, and the seller listed was Kiko itself. After applying it just once, my skin started to flake and peel off as if I had some kind of rash or extreme dryness. The effect wasn’t subtle—it looked like dirty skin rubbing off, almost as if my face was sh...
I recently purchased a Kiko Milano pressed powder, expecting high quality for the price I paid. However, I am extremely disappointed with the product’s performance. No matter how many times I try, the powder does not transfer to my sponge or brush—it’s like the product is sealed shut. Am I supposed ...
I recently visited a Kiko Milano store specifically looking for a long-lasting lipstick. I clearly told the sales associate that high staying power was my top priority. Without hesitation, they recommended the Kiko Unlimited Stylo lipstick, claiming it would last up to 10 hours. Based on that assura...
I placed an order on the Kiko Milano official website, but soon realized I forgot to include an item. I tried to cancel the order before it was shipped so I could reorder everything correctly—but to my surprise, there is no cancellation option available anywhere on the site. This is extremely frust...
I ordered a blush from Kiko Milano’s official website, but once it arrived, I didn’t like the shade. I went to a Kiko Milano store to request a color exchange, not a refund. I clearly explained this multiple times to the staff at the register. Despite this, they processed a return without my permiss...
I attempted to use the 10% discount code promoted by Kiko Milano for first-time purchases, but every time I entered the code, I got the same frustrating message: “Coupon is not valid.” This is incredibly misleading, especially when it’s advertised so clearly on your website. If you're not going to ...
