I ordered a blush from Kiko Milano’s official website, but once it arrived, I didn’t like the shade. I went to a Kiko Milano store to request a color exchange, not a refund. I clearly explained this multiple times to the staff at the register. Despite this, they processed a return without my permission and refused to give me the product back when I asked.
Instead, they told me that if I wanted the blush again, I’d have to repurchase it from scratch. This is unacceptable. Their own website clearly states that in-store exchanges are possible, yet I was forced into a refund I never requested. Had they warned me beforehand, I never would have handed the product over.
Kiko Milano, this is not okay. Your staff should be trained to listen to customer requests and follow your own policies. I will not shop with you again, and I demand that your team acknowledge this mistake and improve communication at store level. Customers deserve better treatment and clarity when seeking simple assistance like a color change.
I recently purchased a face and body highlighter from Kiko Milano. While I was at the store, one of the sales associates helped me choose the right shade. After trying them, we agreed on shade 01, and she asked her colleague to hand it to her. I trusted the staff and didn’t double-check the product ...
I placed an order on July 11 through the Kiko Milano website, expecting to receive the exact colors shown on their product pages. Unfortunately, what I received was completely different in tone and shade. The colors of the makeup products I received do not even come close to what was advertised onli...
I ordered a stick highlighter from Kiko Milano’s website, but the twist mechanism doesn’t work, making the product completely unusable. I reached out to customer service three times, explaining the issue and even sent them a video as requested. Each time, they assured me that someone would contact ...
I purchased a pink eyeliner from Kiko Milano expecting to receive the exact color I ordered. However, when my order arrived, I discovered that the product inside the packaging was purple, even though the outer box was the same as the pink version. This shows that the mistake occurred during the pack...
On June 8, 2025, I placed an order from Kiko Milano that included three lipsticks, one mascara, and one blush. After receiving the items, I decided to return all three lipsticks—one of them was metallic and the shade didn’t suit me, so I returned the full set since it was purchased as part of a prom...
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