On December 9, 2025, I purchased a d.s Damat Slim Fit Windproof Fiber-Filled Men's Jacket, model 3HF07ORT04262 in black, from N11 for a discounted price of $12. The product was listed as in stock, and I completed my payment accordingly. However, a few days after the payment, I received an SMS saying...
On December 19, 2025, I went to the store to exchange a gift purchased for me from DS-DAMAT within the valid exchange period, as I already had a similar piece of clothing. I couldn’t find anything I liked and asked for a refund, but the store declined. Instead, they assured me that I could complete ...
I placed a clothing order on DS Damat’s online shopping website on March 5, 2025. I ordered a total of 13 items, but only 3 were delivered. I’ve been calling customer service almost every day regarding the remaining 10 items, and each time I’m met with the same delaying tactics. At one point, they e...
"Different products were sent instead of the original ones. They said there was a defect in the product of my colleague (Mehmet Göçmen/ Gaziantep) and a refund was issued. Thank you, "Şikayetvar". Thanks to you..."
I purchased two shirts from the DS Damat website during the November discounts. Today, customer service called me and said that defects had been detec...
At the DS Damat store in Capacity, I tried on M and L size shirts, both with an original, non-discounted price tag of ₺3450. Both shirts displayed the same price. However, when the cashier scanned the tag, it came up as ₺3950, and they informed me that they couldn’t adjust the price since they didn’...
It seems like I need to chime in with everyone else who's having a tough time with DS Damat's return process. Returning a product here has been such a pain—everything is done by hand, and it takes forever. The shop where I got the item reached out to the head office, but I haven't heard anything bac...
"My problem is solved, thank you."
I just bought a suit from the DS Damat store at the Mall of Istanbul. I went to the store, and they told me I’d get a free perfume and some socks with...
I placed an order with DS Damat on February 23, 2024, and was contacted by a customer representative who informed me that there were quality issues with the products and they had to cancel the order. I told them that the quality problems were their responsibility, and I wanted my items without any d...
The product we purchased from DS Damat brand in July turned out to be defective. The light in the store is so dim that it is not possible to notice the permanent iron marks on the fabric. Moreover, although it has been almost a month, the examination of the product is still not over. I am getting ma...
"DS Damat did not surprise me again and approved my exchange or refund. Thank you very much."
Hello, I bought a pair of DS Damat shoes from Starcity Garage on May 12, 2024. Just 20 days into wearing them, the shoes unexpectedly split open on the sides. Regrettably, the customer service representative informed me that they were unable to provide an exchange or refund. I find it quite disheart...
I bought a large suitcase from the DS Damat Optimum store, and the wheel broke on its first trip, causing me great inconvenience. Upon returning, I submitted the suitcase for inspection, but they claimed it was not covered under warranty and returned the broken suitcase to me. When purchasing, the s...
At the end of May, I purchased a wedding suit and a suit from your Diyarbakir Forum branch. I mentioned that I would come for the fitting today because my wedding is in two days. When I arrived at the store and introduced myself, they initially couldn't find my items. After checking in the back, the...
Six months ago, I purchased a pair of jeans from DS Damat. Recently, I noticed an unusual wear in the crotch area and returned them to the store for inspection. To my dismay, the company's verdict was "user error," claiming the wear was due to friction. However, this explanation doesn't add up. The ...
