Some time ago, I purchased a lipstick from a Kiko store and also gifted the same product to a friend. During the first use, neither of us encountered any issues. However, after several uses, both products began emitting a strong, unpleasant plastic or chemical odor. Over time, this smell became more intense, making it impossible to continue using the lipstick.
When I discussed the situation with my friend, she confirmed experiencing the same problem and also stopped using the product. We visited the Kiko store to report the issue, but the staff refused to help, claiming that no action could be taken since the product had been used.
I believe this is a quality issue originating from the product itself, possibly due to a manufacturing defect or improper storage. The unpleasant odor did not exist when we first opened the lipstick, which suggests that the deterioration occurred over time and is not the result of user error.
For the sake of product safety and customer satisfaction, I request that Kiko investigate this issue thoroughly. I expect a fair resolution, such as a refund or replacement for both lipsticks.
I bought a Kiko lipstick and gloss about five months ago, and both products have already gone bad. The most recent gloss I purchased had a noticeably altered texture—it was thick, sticky, and unpleasant to apply. After just a few uses, it caused painful dryness and eventually cracked my lips. At fir...
I purchased the Kiko Milano lipstick shown in the photo from your Capacity store. The first time I used it, I felt an intense burning and stinging sensation on my lips. At first, I wasn’t sure if the lipstick was the cause, so I stopped using it for a while. Later, I applied only the Kiko lipstick a...
I spent a significant amount of money on a Kiko Milano lipstick, expecting a high-quality product. What I got instead was a sticky, unusable mess that felt off from the first application—as if the formula had gone bad. I immediately contacted customer service to request a return, only to receive an ...
I recently purchased the Kiko Milano 17 lip gloss, and it’s only been about five days since I opened it. When I first applied it, I loved the color and scent—it seemed like a great product. But now, it has developed a terrible odor, and the color changes dramatically once applied to my lips. It fade...
I recently purchased a lip gloss from the newly opened Kiko Milano store and I am very disappointed and concerned about its quality and safety. Instead of applying smoothly like an oil-based gloss, it went on chalky, uneven, and patchy, leaving a thick, dry residue that caused immediate discomfort. ...
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