A short while ago, I placed an order for a Kiko Milano eyeshadow palette, intending to purchase the 101-numbered palette. However, after completing my purchase, I noticed that the 102-numbered palette was mistakenly added to my order. I immediately tried to contact customer service to correct this error, but I could not reach anyone through the available channels.
Despite the fact that my order has not yet entered the shipping process, there is no accessible phone number, and my attempts to reach Kiko Milano via Gmail have also been unsuccessful. I have no idea how else I am supposed to contact your support team to resolve this mistake before the item is shipped.
This situation has caused emotional frustration, as I simply want to receive the correct product I ordered. I demand that my order be corrected to include the 101 palette before it is dispatched, or that the wrong product be replaced without additional cost.
I recently purchased a face and body highlighter from Kiko Milano. While I was at the store, one of the sales associates helped me choose the right shade. After trying them, we agreed on shade 01, and she asked her colleague to hand it to her. I trusted the staff and didn’t double-check the product ...
I purchased a pink eyeliner from Kiko Milano expecting to receive the exact color I ordered. However, when my order arrived, I discovered that the product inside the packaging was purple, even though the outer box was the same as the pink version. This shows that the mistake occurred during the pack...
I placed an order on the Kiko Milano official website, but soon realized I forgot to include an item. I tried to cancel the order before it was shipped so I could reorder everything correctly—but to my surprise, there is no cancellation option available anywhere on the site. This is extremely frust...
On June 27, 2025, I placed an order on Kiko Milano with Order Number: 2958863390419552. Despite the brand’s clear promise of delivery within 1-3 business days, as of today, 3 full days later, my order has still not been shipped. This delay is unacceptable and contradicts the delivery commitment stat...
On January 7, 2025, I placed an order with Kiko Milano, purchasing a lipstick and one other product during a campaign that promised a surprise gift for the first 500 orders. I made my purchase quickly to ensure I qualified for the gift, but when my package arrived, the surprise item was missing. I ...
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