On June 27, 2025, I placed an order on Kiko Milano with Order Number: 2958863390419552. Despite the brand’s clear promise of delivery within 1-3 business days, as of today, 3 full days later, my order has still not been shipped. This delay is unacceptable and contradicts the delivery commitment stated during purchase.
Additionally, during checkout, I qualified for the widely advertised “₺300 gift for purchases of ₺1000” campaign. Although my order met the spending threshold, no discount or gift voucher was applied to my account. This situation feels misleading and unfair.
I tried to contact Kiko Milano’s customer service multiple times, but it has been impossible to reach anyone. The phone line disconnects without ringing, and I have not received any response to my emails. This lack of support and failure to honor promotional commitments violate consumer protection rights.
I urgently request the immediate shipment of my order or the initiation of a full refund process. I also expect my ₺300 campaign benefit to be applied as promised, or at the very least, I demand a clear and formal explanation regarding both issues.
I placed an order with Kiko Milano on February 13, 2025 (Order ID: 2842427788112800), and it still hasn’t been shipped. Despite the delay, I have not received any updates via phone or email. How can a well-known brand operate this way? If a small boutique did this, we’d suspect something was wrong! ...
On October 26, 2024, I placed an order with Kiko Milano (Order No. 2747219130311880), but I have yet to receive my items. The tracking status shows the products were delivered, yet nothing arrived at my address. I have tried contacting customer service multiple times over the past week to report thi...
On January 7, 2025, I placed an order with Kiko Milano, purchasing a lipstick and one other product during a campaign that promised a surprise gift for the first 500 orders. I made my purchase quickly to ensure I qualified for the gift, but when my package arrived, the surprise item was missing. I ...
On June 8, 2025, I placed an order from Kiko Milano that included three lipsticks, one mascara, and one blush. After receiving the items, I decided to return all three lipsticks—one of them was metallic and the shade didn’t suit me, so I returned the full set since it was purchased as part of a prom...
Three days ago, through the Kiko Milano app, I placed order number 3033970502624857 for 2 lip liners and 2 lipsticks, paying by card. However, my order has still not been shipped, and I have not received any updates. In the past, orders I placed with other brands were delivered much faster. I did no...
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