iPhone

I have been experiencing a highly disturbing issue on my iPhone 16 Pro (Turkey model) for about 3–4 months. Every time I pick up or lift the phone, the green camera indicator light at the top of the home screen turns on by itself, stays active for about 5 seconds, and then turns off. During this tim...

After the update that was released on the night of January 13, 2026, my Apple iPhone 16 Pro Max became severely slow and almost unusable. Compared to its performance before the update, my phone now behaves like a 10-year-old, outdated device, with constant lagging and freezing. The screen frequently...

I am using an iPhone 17 Pro Max with iOS 26.2, and I have an Apple App Store account registered in Turkey. While my young daughter was using my phone, an application called Via Video appeared on the screen, and through a video, she unintentionally started a free trial. As a result, a subscription wa...

I have been unable to use the direct message feature on X (Twitter) since 5 December 2025 on my iPhone. I cannot send any messages, I cannot see incoming messages, and my DM inbox does not open at all, which prevents me from communicating with other users. I have tried every basic solution I can thi...

I am an OmeTV user on an iPhone 15, and for a few months now, the app has been constantly showing my location as Saudi Arabia, even though I am in Slovakia. This makes the app practically unusable for me, because I cannot connect with people from my own country or region, and my experience is comple...

On October 2, 2025, I purchased an iPhone 17 Pro Max, and despite there being no impact, liquid contact, or user-related damage, a pink discoloration developed on the exterior casing of the device. It is clear that this issue is not unique to my phone, as many other users have reported the same prob...

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I am writing regarding an issue with my iPhone 13 Pro Max, which I purchased on 14 February 2022 in Iraq. Since the day I bought it, the device has never been dropped, exposed to liquid, or subjected to any repair or external intervention, and I have always used it with great care. Despite this care...

I have been using my iPhone 14 Pro for two years, and for about a month I have been experiencing a serious issue with airplane mode. Even when I switch my phone to airplane mode, calls and messages continue to come through. I have tried turning airplane mode off and on again and restarting the phone...

About two months ago, the iPhone 13 I purchased was damaged due to moisture from being in my pocket. First, the front camera stopped working, and the next day the phone began turning on and off by itself. Two weeks ago, I went to Apple’s store where they said they would send the device to service an...

I purchased an Apple iPhone 16e three days ago, and from the very first day, I have been getting a “person not detected” error in portrait mode. I also cannot take blurred-background photos of cars, flowers, or nature. This issue is not only happening to me—many other users are experiencing the same...

For about a year, my iPhone 13 has been waking the screen when a call comes in, but the touchscreen becomes unresponsive. In this situation, I have to either turn off the phone or end the call and restart it using the power button. The problem occurs in almost every call (9 out of 10). I have been i...

I am writing to address the unacceptable situation regarding the brand-new Apple iPhone 13 I purchased from your store on October 18, 2025, and to demand an immediate full refund. Right out of the box, the device could not read the SIM card, which clearly qualifies it as a “defective good” under the...

On November 11, 2025, I purchased an iPhone 15 for 47,000₺. When I brought the device home, it displayed an activation error, and even the store was unable to complete the setup. I had to send the brand-new phone, which I hadn’t even inserted a SIM card into, to service without ever being able to us...

On January 6, 2025, I purchased an iPhone 16 Pro from Apple for ₺88,778. On October 2, after plugging it in to charge, vertical lights and lines appeared on the screen when it was turned on, and the device also experienced overheating issues. I delivered the device to the service center on October 6...

The motherboard of my iPhone 14 has malfunctioned. I purchased the device in France in July 2023 and registered it to my passport on July 7, 2023. I used it without any issues for about a year and a month. In August 2024, the phone began to have problems—it still works but constantly shuts down and ...

I have been an Apple user for many years and I am currently using an iPhone 14 Pro. Since the latest update, whenever I open the Photos app, the phone crashes and returns to the home screen. I am unable to use the app at all. I contacted Apple Support Turkey and received a response stating that the ...

About a year ago, I purchased an iPhone 11 from a local phone shop. For the past two months, I have been experiencing a serious issue with the Face ID security feature. My device sometimes recognizes my sister’s face and unlocks the phone. This situation raises concerns for me regarding both securit...

I purchased an iPhone 16 Pro in December, and since then I have been experiencing several issues with the device. The phone frequently freezes, which has significantly affected my usage. I have already sent the device to service three times, but each time I was told that no issues were found and the...

I have long been experiencing hardship due to Apple iCloud’s storage package pricing and policy. I use an iPhone XR and need approximately 442 GB of storage space, but Apple only offers 200 GB (₺129) and 2 TB (₺399) plans. The 200 GB plan is insufficient, while the 2 TB plan is far beyond my needs a...

I bought an iPhone 16, and in less than three months a software update caused the network to stop working. After that update, all incoming calls to my phone showed as busy, and when I tried to call someone, I received a “call failed” message. I sent the device to the service, but Apple did not provi...

On September 17, 2025, I installed the latest iOS 26 update on my iPhone 12, and ever since, the device has been experiencing severe freezing issues. The phone constantly lags, especially when switching between apps, making it nearly impossible to use smoothly. I never had this problem before the up...

After installing the iOS 26 update on my iPhone 12 on September 17, 2025, my device began experiencing severe freezing issues. The phone constantly lags and becomes unresponsive, especially when switching between apps, making smooth usage impossible. Before this update, I never had such problems, wh...

I purchased an iPhone 16 Pro Max directly from the Apple Store with the understanding that the device included advanced artificial intelligence (AI) features, as this was clearly highlighted at the time of sale. However, since the day I received the phone, none of the promised AI capabilities have b...