iPhone 13 Sold Defective - Store Refuses My Legal Refund Request

I am writing to address the unacceptable situation regarding the brand-new Apple iPhone 13 I purchased from your store on October 18, 2025, and to demand an immediate full refund. Right out of the box, the device could not read the SIM card, which clearly qualifies it as a “defective good” under the Turkish Law on the Protection of Consumers (Law No. 6502). I visited the store the same day to request my legal right to a refund or a flawless replacement, but you rejected this and insisted that the device be sent to KVK İzmir for evaluation. The process that followed violated my consumer rights: the device was sent for repair without my consent, even though I am legally entitled to a refund or a perfect replacement—not a repair. After nearly a month, I was informed that the “rear card had been replaced,” meaning the product I paid for as brand new has now been turned into a repaired, effectively second-hand device, which I absolutely refuse to accept. My communication with KVK İzmir confirms that the repair approval was issued by your store, which shows that my right to choose how to resolve the defective-good issue was disregarded. For these reasons, and in line with Law No. 6502, I demand a full and immediate refund of the amount I paid by credit card. I will not accept this repaired device and reserve my right to file a complaint with the Consumer Arbitration Committee and pursue any other legal remedies. I expect a prompt response regarding the refund.