iPhone 16 Pro Max Missing Promised AI Features Despite Purchase Guarantee

I purchased an iPhone 16 Pro Max directly from the Apple Store with the understanding that the device included advanced artificial intelligence (AI) features, as this was clearly highlighted at the time of sale. However, since the day I received the phone, none of the promised AI capabilities have been available. When I contacted Apple customer support, I was only told that these features would be introduced “soon,” but no timeline or guarantee was provided. This is unacceptable, as I paid for a product with the expectation that the AI features were already included and functional at delivery. My phone is still under warranty, and I expect either the immediate activation of the promised AI features or a full refund for the purchase. I request a prompt and fair resolution to this ongoing issue.