On January 6, 2025, I purchased an iPhone 16 Pro from Apple for ₺88,778. On October 2, after plugging it in to charge, vertical lights and lines appeared on the screen when it was turned on, and the device also experienced overheating issues. I delivered the device to the service center on October 6, and a record was created under IMEI number 359860309205015. On October 27, I received a message from the service center stating that the screen had been replaced. However, since my device is only 7 months old, I was concerned that the overheating problem was dismissed without proper inspection, with the response “no issue found.” When I contacted Apple customer service, no solution was offered, and I was told to “consult a lawyer if you have one.” I request that my device be replaced under warranty, as I want both my grievance resolved and assurance of the device’s safety.
I bought an iPhone 16 Pro on December 23, 2024, paying ₺87,000 for what was supposed to be a brand-new, original, and guaranteed device. But ever since I got it, I’ve faced serious issues. First, the screen suddenly turned half black. Then, while recording videos, the image constantly flickers and t...
I purchased an iPhone 15 Pro in May 2024, but within the first 15 days, I experienced significant overheating and battery drain issues, requiring me to charge it twice daily. I sent it in for service, and they returned it after a software update, claiming it would resolve the problem. For three mont...
I purchased an iPhone 16 Pro Max from the Apple Store in the U.S. and registered it after arriving in Turkey. However, shortly after, my phone’s screen turned completely white, making it unusable. When I contacted Apple Turkey’s technical service, they informed me that my device is not covered unde...
On August 11, 2025, I purchased an iPhone 16 Pro Max from Vatan Bilgisayar in Muğla. About 10 days after purchase, I began experiencing serious camera issues. Photos have a strong yellow tint, the resolution appears low, and the front camera in particular takes visibly poor-quality pictures. When I ...
On the night of September 16–17, after installing the latest update on my iPhone 16 Pro Max, I began experiencing serious problems. Before the update, the battery easily lasted an entire day. Now, it struggles to last even 7 hours. In addition, the phone constantly overheats and never cools down, e...
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