I have long been experiencing hardship due to Apple iCloud’s storage package pricing and policy. I use an iPhone XR and need approximately 442 GB of storage space, but Apple only offers 200 GB (₺129) and 2 TB (₺399) plans. The 200 GB plan is insufficient, while the 2 TB plan is far beyond my needs and very costly. For nearly two years, I have been forced to pay unnecessarily high fees for unused storage. I contacted customer service about this issue but was not offered any solution or alternative. On this occasion, I would also like to state that I am a disabled user. Many international companies provide discounts, benefits, and conveniences to their disabled customers, and I expect Apple to do the same. Under Law No. 5378 on Disabled Persons and related regulations, ensuring positive discrimination in access to services for disabled individuals is a legal obligation. My condition is severe paraplegia, and I can provide documentation if required. My expectations from Apple are the introduction of mid-tier packages such as 500 GB and 1 TB at reasonable prices, a review of the current pricing policy, and discounts for disabled users under positive discrimination. In addition, I request compensation for the excessive fees I have paid over the past two years for storage space I did not need. My account is linked to the email address: *******@gmail.com.
I own an iPhone 14 and recently moved to Germany. Initially, everything worked fine, but my account was suddenly blocked without explanation. I created a new account, which was also automatically blocked. After opening a third account and adding funds, it too was blocked. I purchased iCloud+ subscri...
Hello, I have been paying for iCloud storage monthly to back up my data. While my contacts and other backups were restored properly, my photos did not transfer back to my phone during the iCloud restore process. I pay regularly for both contact and photo storage, so it’s unacceptable that my photos...
While holding my iPhone 11, the screen suddenly froze, displaying a message saying "iPhone Unavailable." Despite entering my correct passcode, the screen kept locking for increasing amounts of time—first for 1 minute, then 5 minutes, and eventually for hours. The only solution was to restore the dev...
Around two months ago, I noticed that the photo albums I created in my Apple gallery were completely deleted. The "Recently Added" album still contained photos, but the albums I personally organized were gone. Worse, all photos taken between March 4, 2024, and July 13, 2024, disappeared entirely. St...
I recently purchased the iPhone 16 Pro Max, but I’ve been experiencing consistent touchscreen issues. When using apps, the back arrow often freezes, forcing me to tap it at least four times before it responds. For a device that cost ₺100,000, this kind of malfunction is unacceptable. If this issue ...
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