I bought an iPhone 16, and in less than three months a software update caused the network to stop working. After that update, all incoming calls to my phone showed as busy, and when I tried to call someone, I received a “call failed” message. I sent the device to the service, but Apple did not provide me with a replacement phone. Since I work at a bank, I still have to continue paying installments, but at the moment, I don’t have my phone. I have filed complaints with the necessary authorities, and I request that my phone either be replaced with the next model or that I receive a full refund. As soon as I receive the product back, I will escalate the matter to the Consumer Arbitration Board.
I purchased an iPhone 16 on September 23, and within a short period, it experienced three sudden shutdowns. Upon contacting customer service, I was informed it was a hardware issue and was advised to perform a software update via computer. During this process, the representative did not stay on the ...
I purchased an iPhone 16 from Hepsiburada on February 26, 2025, and received it on March 1. Within just 2.5 months, the device started freezing, randomly shutting down and restarting. During updates and restores, it shows an “unknown error (9).” I took it to the Zorlu Apple Store, where the service ...
The iPhone 16 I purchased about 25 days ago encountered serious issues in a very short time, such as not charging and failing to verify updates, and eventually broke down. After sending my phone to the technical service, it was returned to me following a review and repair, during which the screen an...
On March 15, 2025, I purchased a brand-new iPhone 16 Pro Max. I’ve been an iPhone user for many years, and I bought this device with great excitement, trusting the brand. However, about a week later, I noticed a malfunction. During phone calls, the sensor turns off the screen, but after the call end...
I sent my iPhone 15 to the authorized service center on August 13 due to a hardware issue covered by the warranty. Before sending the device, I contacted customer service, and the representative confirmed that the problem was hardware-related and directed me to the service center under warranty. How...
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