Apple Rejects Refund After Child Accidentally Triggers Subscription

I am using an iPhone 17 Pro Max with iOS 26.2, and I have an Apple App Store account registered in Turkey. While my young daughter was using my phone, an application called Via Video appeared on the screen, and through a video, she unintentionally started a free trial. As a result, a subscription was initiated, and a fee of $53 USD was charged to the credit card registered to my App Store account, even though I had no intention of purchasing or using this application.

The subscription was purchased on January 5, 2026, and I noticed it on January 7, 2026. On the same day, without ever logging into or using the application, I reported the situation through the App Store, explained that the action had been performed unknowingly by a small child, and requested a refund. Despite the fact that the application was never used and the subscription was clearly started by mistake, my refund request was rejected without any consideration of these circumstances.

I find it extremely unfair that a $53 USD fee was charged for an application that I did not knowingly subscribe to, did not use at all, and do not even find to be of good quality. I believe that ignoring such an obvious user error, especially when a child is involved, reflects an opportunistic and user-unfriendly approach. I request a full refund of the $53 USD charged to my credit card for this unwanted subscription and expect my grievance to be resolved promptly. I also expect Apple to adopt a fairer, more user-oriented policy in similar cases where accidental purchases by children can be clearly identified.