About two months ago, the iPhone 13 I purchased was damaged due to moisture from being in my pocket. First, the front camera stopped working, and the next day the phone began turning on and off by itself. Two weeks ago, I went to Apple’s store where they said they would send the device to service and took my phone without giving me a replacement. When I went back today to collect it, I was told the issue was a user error and that I could get a new phone for ₺30,000. However, my device is covered by insurance and warranty. I cannot accept that damage caused by pocket moisture is considered my fault or that Apple products are this fragile. I paid nearly ₺40,000 in total for this phone, not to throw it away. My device wasn’t repaired, and I was left without a phone for two weeks, causing significant hardship. I urgently request that my issue be resolved and my grievance addressed.
We took our under-warranty iPhone 13 to the Apple Store in Zorlu AVM because the sound coming from the speaker was noticeably low. They told us that the speaker was clogged due to dirt buildup, that they couldn’t clean it completely, and therefore it would require a paid replacement, quoting a price...
On 31/08/2025, I purchased an iPhone 13 from the Turkcell Store and from the very first day, I have been experiencing serious issues such as overheati...
I purchased my iPhone 13 about a year ago and added insurance with a 2-year warranty through Media Markt, paying ₺6,000 for it. After accidentally dropping the device, I sent it to an authorized service under the insurance policy, and it was repaired and returned to me. However, I had to send the ph...
I bought an iPhone 16 Pro on December 23, 2024, paying ₺87,000 for what was supposed to be a brand-new, original, and guaranteed device. But ever since I got it, I’ve faced serious issues. First, the screen suddenly turned half black. Then, while recording videos, the image constantly flickers and t...
I used my iPhone 13 fully charged in the morning, and when the battery dropped to around 50%, I tried charging it again but received a “liquid error” warning. Thinking it might be the charger, I tried a different one but got the same error, and by the evening, the phone completely shut down. On 24/0...
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