I am writing regarding an issue with my iPhone 13 Pro Max, which I purchased on 14 February 2022 in Iraq. Since the day I bought it, the device has never been dropped, exposed to liquid, or subjected to any repair or external intervention, and I have always used it with great care. Despite this careful use, from the very beginning I have noticed a clear problem with the sound level. The volume has been noticeably low both during phone calls through the earpiece and while watching videos or listening to music. At this point, I consistently experience low sound output in every use. Considering the way I have used the device and the absence of any external damage or misuse, I believe this issue may be related to a manufacturing defect. I used the phone in Iraq for about three years and I now live in Turkey, but the sound problem has remained the same. I have not taken the device to any service center or technician so far. However, it is disappointing and unacceptable for a device of this price and quality to have such a persistent sound problem under normal and careful usage conditions. For these reasons, I kindly request a free repair, or if deemed necessary, a replacement device, or at the very least a detailed technical inspection to clearly identify the root cause of the problem. I request that the necessary actions be taken and that I be informed about the result.
As an iPhone 14 Pro Max user, I’m extremely disappointed. My phone has a serious audio issue—during calls, the other person can’t hear me, and videos have distorted sound. I never dropped or damaged the phone, yet this issue suddenly appeared. I took my device to Apple Akasya’s service center, wher...
I used my iPhone 13 fully charged in the morning, and when the battery dropped to around 50%, I tried charging it again but received a “liquid error” warning. Thinking it might be the charger, I tried a different one but got the same error, and by the evening, the phone completely shut down. On 24/0...
I purchased a brand-new iPhone 13 on 29/04/2024, but I’ve been facing a recurring issue with the speaker. During calls, the sound malfunctions, making it impossible to communicate effectively. I took the device to Apple service, where their team acknowledged the problem, yet no resolution has been o...
On January 26, 2025, I purchased an iPhone 13 from the Apple sales area inside Meydan AVM. I experienced issues during FaceTime video calls, such as image distortion and the other party not being able to hear me. A week later, I went to the Apple authorized service center in Akasya AVM. They tested ...
For over a year, my iPhone 13 Pro has had a persistent issue: whenever I’m on a call using the speaker, the other person can’t hear me clearly because my voice keeps cutting out. I’ve contacted Apple Support multiple times and even visited the store twice to resolve this problem. Despite these effor...
Comments