On November 11, 2025, I purchased an iPhone 15 for 47,000₺. When I brought the device home, it displayed an activation error, and even the store was unable to complete the setup. I had to send the brand-new phone, which I hadn’t even inserted a SIM card into, to service without ever being able to use it. The store staff offered no alternative solution and insisted that the device must be sent for repair, leaving me no choice but to accept. My invoice number is 122025000008531. Since I sold my old phone, I am now without a proper phone and using a borrowed one from a friend. I was told that the repair process would take 21 business days, meaning I will be without a phone for around 30 days. Had I known this would happen, I would never have sold my old phone to buy an iPhone. I request either a refund or an immediate replacement with a new, fully functional device. Experiencing such a major inconvenience with a brand like Apple is truly disappointing, and I demand that my issue be resolved urgently.
I am writing to address the unacceptable situation regarding the brand-new Apple iPhone 13 I purchased from your store on October 18, 2025, and to demand an immediate full refund. Right out of the box, the device could not read the SIM card, which clearly qualifies it as a “defective good” under the...
On June 17, 2025, I purchased a white iPhone 16 128GB from under order number 133897113973. I personally picked up the product from the Yurtiçi Kargo branch on June 19, 2025, at 15:55. When I opened the box, I noticed a physical scratch on the device. Additionally, there was a sticker resembling a r...
On 31/08/2025, I purchased an iPhone 13 from the Turkcell Store and from the very first day, I have been experiencing serious issues such as overheati...
On January 6, 2025, I purchased an iPhone 16 Pro from Apple for ₺88,778. On October 2, after plugging it in to charge, vertical lights and lines appeared on the screen when it was turned on, and the device also experienced overheating issues. I delivered the device to the service center on October 6...
I purchased an iPhone 15 Pro in May 2024, but within the first 15 days, I experienced significant overheating and battery drain issues, requiring me to charge it twice daily. I sent it in for service, and they returned it after a software update, claiming it would resolve the problem. For three mont...
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