iPhone product defect

On 12 November 2025, I purchased an orange iPhone 17 Pro Max 512 GB from the Apple store. After approximately four months of normal use, the orange frame of the phone started to turn pink over the last week. When I took the device to the store where I bought it, they first told me that they would co...

While using my iPhone 15, the device suddenly froze and shut down. I brought it to the Apple Akasya store, where they immediately claimed it had liquid damage—even though they had not even opened the device. I objected and requested further inspection twice, but each time the same response was given...

I started using my iPhone 16 Pro on November 15. After the Ramadan holiday, I noticed the battery health had already dropped to 98%. Two weeks later it went down to 97%, and since then, it has been decreasing by about 1% every week. Despite not using the phone excessively, last week the battery heal...

On August 11, 2025, I purchased an iPhone 16 Pro Max from Vatan Bilgisayar in Muğla. About 10 days after purchase, I began experiencing serious camera issues. Photos have a strong yellow tint, the resolution appears low, and the front camera in particular takes visibly poor-quality pictures. When I ...

I sent my iPhone 15 to the authorized service center on August 13 due to a hardware issue covered by the warranty. Before sending the device, I contacted customer service, and the representative confirmed that the problem was hardware-related and directed me to the service center under warranty. How...

I used my iPhone 13 fully charged in the morning, and when the battery dropped to around 50%, I tried charging it again but received a “liquid error” warning. Thinking it might be the charger, I tried a different one but got the same error, and by the evening, the phone completely shut down. On 24/0...

I used my iPhone XR trusting its water-resistant feature, but on Saturday, August 30, 2025, I accidentally dropped it into the sea. I pulled it out in about three seconds, and at first, it kept working, but after three hours it completely shut down. Despite trying to dry it, the phone never turned o...

I have been using the original Lightning cable that came with my iPhone 12 for about 12 months. Recently, while unplugging my phone from charging, the tip of the cable broke off in my hand, while the other part remained stuck in the phone. It was very disappointing to see the cable break in such a s...

I purchased my iPhone 13 about a year ago and added insurance with a 2-year warranty through Media Markt, paying ₺6,000 for it. After accidentally dropping the device, I sent it to an authorized service under the insurance policy, and it was repaired and returned to me. However, I had to send the ph...

I’m very disappointed with how Apple and the authorized KVK service center handled my recent experience. Both my iPhone 12 and iPhone 13, which are still under warranty, suddenly stopped charging on the same night. I tried multiple charging cables and adapters with no luck. Despite treating my devic...

I purchased the iPhone 16 Pro Max in November 2024 from Germany, and after 9 months of use, I deeply regret it. I only have four additional apps installed besides the system ones—many of which I’ve disabled. I barely use the phone. My gallery has only about 60 photos, and I regularly delete unnecess...

On March 15, 2025, I purchased a brand-new iPhone 16 Pro Max. I’ve been an iPhone user for many years, and I bought this device with great excitement, trusting the brand. However, about a week later, I noticed a malfunction. During phone calls, the sensor turns off the screen, but after the call end...

My Apple iPhone 12 suddenly deleted around 100 of my notes all by itself. The other day, when I opened the Notes app, I found that all my notes were gone—and there was nothing in the “Recently Deleted” folder either. When I contacted Apple Support, they told me that unless the notes had been backed ...

On June 17, 2025, I purchased a white iPhone 16 128GB from under order number 133897113973. I personally picked up the product from the Yurtiçi Kargo branch on June 19, 2025, at 15:55. When I opened the box, I noticed a physical scratch on the device. Additionally, there was a sticker resembling a r...

The iPhone 15 Pro Max has been a massive disappointment and, in my opinion, a complete waste of money. This phone doesn't live up to even basic expectations, let alone justify its premium price. I bought it expecting smooth performance, especially in gaming—but instead, I’ve faced constant overheati...

On January 28, 2023, I purchased an iPhone 16 Pro 128GB from MediaMarkt, expecting a premium device and smooth experience. Instead, what I received was a phone full of software problems—so much so that I even recorded screenshots and videos to prove it. Just a week after purchasing it, I returned to...

I’ve been dealing with a persistent issue on my iPhone 15 for the past 5–6 months, and I’m extremely disappointed with Apple’s lack of accountability and support. The problem is clearly software-related, yet Apple Support has failed to resolve it after multiple attempts. I sent the phone to the sam...

Due to numerous and serious issues with my iPhone 15 Pro Max—such as speaker crackling, screen freezing, battery malfunction, device not powering on, not holding charge, and excessive heating—I submitted it to the service. However, despite the device being completely defective and almost non-functio...

I submitted my iPhone 15 Pro Max to KVK service on [insert delivery date] due to multiple serious hardware and performance issues. These included speaker crackling, screen freezing, battery malfunctions, charging failures, overheating, and at times the phone wouldn’t even power on. Despite all these...

I bought a brand-new iPhone 16 Pro just 10 days ago and immediately noticed the battery drains extremely fast. I don’t even play games or spend much time on social media, yet the battery life is awful. I contacted Apple support, and they assured me the issue would improve over time. However, I’ve se...

After updating my 15 Plus phone to iOS 18.5, the sound from the bottom speaker has become very low and crackly. It feels like this update actually made things worse instead of better. I’m seriously hoping for a new update soon because I don’t want to install another update that might cause more prob...

I bought a 256GB iPhone 15 Plus in December 2024, but soon after, it started shutting down on its own. At first, it would turn back on by itself, but later it completely shut off and wouldn’t turn back on unless plugged in. Over time, the problem worsened—now it shuts down even when the battery is o...