I submitted my iPhone 15 Pro Max to KVK service on [insert delivery date] due to multiple serious hardware and performance issues. These included speaker crackling, screen freezing, battery malfunctions, charging failures, overheating, and at times the phone wouldn’t even power on. Despite all these critical problems, my phone was returned without being repaired—KVK claimed it was all due to “user error.”
Let me be clear: these issues were not caused by misuse. The device had numerous factory defects and hardware faults from the beginning. To blame the customer in this situation is not only wrong, it's insulting. The phone is practically unusable, and yet both KVK and Apple Türkiye have chosen to ignore the facts and offer no real support.
I paid nearly ₺100,000 for a top-tier device and received a defective product that neither company is willing to stand behind. Apple Türkiye’s silence and unwillingness to acknowledge or address the defects has completely destroyed my trust in the brand. This is customer negligence at its highest level.
I want to state clearly: I will never purchase another product through KVK, and I strongly warn others against doing so. I’m also deeply disappointed in Apple for failing to deliver the level of customer satisfaction expected from a premium brand.
I now demand—within my full legal rights—one of the following: a full repair, a device replacement, or a complete refund. If not resolved, I will escalate this matter to the Consumer Arbitration Board, the Ministry of Trade, and if necessary, to judicial authorities and the media. This experience will not be forgotten or left unresolved. I expect an immediate, fair solution to this unacceptable situation.
Due to numerous and serious issues with my iPhone 15 Pro Max—such as speaker crackling, screen freezing, battery malfunction, device not powering on, not holding charge, and excessive heating—I submitted it to the service. However, despite the device being completely defective and almost non-functio...
I purchased an iPhone 15 Pro in May 2024, but within the first 15 days, I experienced significant overheating and battery drain issues, requiring me to charge it twice daily. I sent it in for service, and they returned it after a software update, claiming it would resolve the problem. For three mont...
I’m very disappointed with how Apple and the authorized KVK service center handled my recent experience. Both my iPhone 12 and iPhone 13, which are still under warranty, suddenly stopped charging on the same night. I tried multiple charging cables and adapters with no luck. Despite treating my devic...
I am writing to address the unacceptable situation regarding the brand-new Apple iPhone 13 I purchased from your store on October 18, 2025, and to demand an immediate full refund. Right out of the box, the device could not read the SIM card, which clearly qualifies it as a “defective good” under the...
On August 11, 2025, I purchased an iPhone 16 Pro Max from Vatan Bilgisayar in Muğla. About 10 days after purchase, I began experiencing serious camera issues. Photos have a strong yellow tint, the resolution appears low, and the front camera in particular takes visibly poor-quality pictures. When I ...
Comments