I Sent My iPhone 15 Pro Max for Repair but Apple Blamed Me for Defects

I submitted my iPhone 15 Pro Max to KVK service on [insert delivery date] due to multiple serious hardware and performance issues. These included speaker crackling, screen freezing, battery malfunctions, charging failures, overheating, and at times the phone wouldn’t even power on. Despite all these critical problems, my phone was returned without being repaired—KVK claimed it was all due to “user error.”

Let me be clear: these issues were not caused by misuse. The device had numerous factory defects and hardware faults from the beginning. To blame the customer in this situation is not only wrong, it's insulting. The phone is practically unusable, and yet both KVK and Apple Türkiye have chosen to ignore the facts and offer no real support.

I paid nearly ₺100,000 for a top-tier device and received a defective product that neither company is willing to stand behind. Apple Türkiye’s silence and unwillingness to acknowledge or address the defects has completely destroyed my trust in the brand. This is customer negligence at its highest level.

I want to state clearly: I will never purchase another product through KVK, and I strongly warn others against doing so. I’m also deeply disappointed in Apple for failing to deliver the level of customer satisfaction expected from a premium brand.

I now demand—within my full legal rights—one of the following: a full repair, a device replacement, or a complete refund. If not resolved, I will escalate this matter to the Consumer Arbitration Board, the Ministry of Trade, and if necessary, to judicial authorities and the media. This experience will not be forgotten or left unresolved. I expect an immediate, fair solution to this unacceptable situation.