On January 28, 2023, I purchased an iPhone 16 Pro 128GB from MediaMarkt, expecting a premium device and smooth experience. Instead, what I received was a phone full of software problems—so much so that I even recorded screenshots and videos to prove it. Just a week after purchasing it, I returned to MediaMarkt to request an exchange. They refused and told me to deal with Apple instead.
When I contacted Apple, they acknowledged that the problem was likely due to an old software update but insisted that the issue should be handled by MediaMarkt. Back at MediaMarkt, I was told again that no action could be taken unless I first obtained a technical service report from Apple declaring the phone as defective.
So I went to Apple’s authorized service center at Gürgençler in Kurtköy with an appointment. Despite the booking, no one properly assisted me. They acted like they just wanted to get rid of me and outright refused to provide a service report. I even tested the same iOS version on another iPhone, and guess what? That device worked perfectly fine—proving my iPhone 16 Pro has unique issues.
Now I’m stuck. Apple blames MediaMarkt. MediaMarkt blames Apple. Neither is willing to help. I’ve been sold a faulty product and can't get a refund or even a proper replacement—even though I’m clearly within my right to request one within the first 6 months under consumer protection law. And for the record, it hasn't even been 6 months yet, contrary to what they now falsely claim.
I also suffer from medical issues that make it difficult for me to keep running back and forth between stores, and still, no one seems to care. I’ve filed a complaint with the Consumer Arbitration Board and intend to pursue legal action. But I shouldn't have to fight this hard to get a working product or my money back.
Apple and MediaMarkt: stop blaming each other and do right by your customer. I demand either a replacement device of the same model or a full refund—without further delay.
I purchased an iPhone 16 from Media Markt on November 9, 2024. After just one week of use, the phone began displaying a "No Service" error. When I contacted Apple support, they confirmed that the issue was hardware-related, not software. I took the device to Media Markt at Gaziantep Forum AVM, and t...
On August 11, 2025, I purchased an iPhone 16 Pro Max from Vatan Bilgisayar in Muğla. About 10 days after purchase, I began experiencing serious camera issues. Photos have a strong yellow tint, the resolution appears low, and the front camera in particular takes visibly poor-quality pictures. When I ...
On February 15, 2025, I purchased a brand-new iPhone 16 from MediaMarkt. However, the charging cable inside the box was defective—it does not charge the phone at all, even when using original Apple adapters. The phone only charges with a different cable, meaning the one included in the box was fault...
On November 13, 2023, I purchased an iPhone 15 Pro Max from MediaMarkt. When the camera malfunctioned, I sent it to Gürgençler for warranty service. Today, I received a response stating: "Dear Ali Poyraz Cay, your device is not covered under warranty and is eligible for paid service." I completely...
I bought my iPhone 16 just 1.5 months ago, and I’m already facing serious issues. The phone overheats rapidly, both while charging and during regular use. It becomes so hot that it’s uncomfortable to hold. On top of that, the camera frequently freezes when I open it. I have to exit the app and reope...
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